Zone Control Supervisor

United Airlines; Chicago (IL); On-site; USD 67,000 - 87,000; Full time

Benefits offered by this job

Medical coverage

Flight privileges

Paid holidays

401(k)

Job summary

United Airlines is seeking a Supervisor – Operations Control to oversee daily schedule integrity and flight process activities across a hub zone of 10–20 gates.

You will monitor flight movements, communicate with stakeholders, guide tactical decisions, and support safety culture while ensuring accurate flight following information.

Qualifications include an associate degree or 2 years of relevant experience, 2+ years in operations, and ability to lead cross-functional teams.

Qualifications

• Associate degree or 2 years of relevant work experience.
• 2+ years of operational experience.
• Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance.

Responsibilities

• Monitor flight activities within zone for exceptions and process failures and engage with team members to resolve challenges.
• Maintain situational awareness about events impacting gating and parking plans.
• Make tactical decisions and escalate significant operational challenges as needed.
• Provide ongoing communication and updates with stakeholders and external agencies.
• Ensure accurate flight following (FLIFO) information is maintained and support station safety culture.

Skills

Operational experience

Leadership

Strategic planning

Problem-solving

Education

Associate degree

Bachelor's degree (preferred)

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let’s define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

The Supervisor – Operations Control serves as the primary management control oversight of daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United’s core4 principles are upheld. Supervisor Operations Control must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility (a zone of approximately 10-20 gates).

• Monitor flight activities within zone (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges.
• Maintain thorough situational awareness about any events that may impact gating and parking plans.
• Make tactical decisions as needed and escal significant operational challenges.
• Provide consistent, ongoing, and pro-active communication and operational updates with all stakeholders and external agencies supporting the operation.
• Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained.
• Responsible for supporting the station safety culture through strategic communication and engagement.
• Document notable issues with operational performance as required.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Associate degree or 2 years of relevant work experience
• 2+ years of operational experience
• Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
• Ability to work in harmony with other team members across the organization to create a collaborative work environment
• Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• 1+ years of leadership experience with projects
• Excellent written and oral communication skills
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving.
• Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $66,500.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]