Zonal Program Manager – Federal Real Estate Services

The Building People; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

The Building People seeks a Zonal Program Manager to lead and coordinate real estate and leasing programs across an assigned zone. You will ensure contract performance, align resources, and provide senior-level guidance to project teams, brokers, and customer agencies.

The role requires extensive experience in commercial real estate/government leasing, strong leadership and communication skills, and the ability to manage multiple initiatives with a customer-focused approach.

Qualifications

• Associate degree or bachelor degree preferred.
• Minimum of five years of relevant experience, including at least two years in leadership and three years in commercial real estate/government leasing.
• Demonstrated ability to manage multiple projects and coordinate cross-functional teams.
• Strong analytical, organizational, and problem-solving skills.
• Training in Lease Acquisition, Pricing in Leased Space, and GLS Max Orientation is required.

Responsibilities

• Serve as primary point of contact and provide leadership and timely resolution of program issues across the assigned zone.
• Oversee zonal operations, staffing coordination, and continuity of support across lease projects.
• Ensure contract performance aligns with task orders, policies, and schedules.
• Coordinate with leasing specialists, project teams, agencies, and stakeholders for planning and execution.
• Monitor milestones, identify risks, and implement corrective actions.
• Lead meetings and provide status updates to customers.
• Mentor staff and promote adherence to contract requirements.
• Identify opportunities for process improvement and better customer outcomes.

Skills

Leadership

Program management

Stakeholder management

Communication

Risk identification

Education

Associate degree

Bachelora0s degree

Job description

The Zonal Program Manager provides senior-level leadership for the execution of support services within an assigned geographic zone, ensuring consistent contract performance, effective coordination across stakeholders, and responsive support to the customer’s priorities. This role serves as a key management lead responsible for aligning resources, maintaining operational continuity, and promoting high-quality service delivery across a dynamic portfolio of leasing (brokerage & administration) and related real estate activities.

Responsibilities

• Serve as the primary point of contact and provide leadership, oversight, and timely resolution of program, task order, and project issues across the assigned zone.
• Provide day-to-day management of zonal operations, Transaction Managers and Brokers, including workload balancing, staffing coordination, performance oversight, and continuity of support across multiple lease acquisition and related real estate projects.
• Oversee contract performance for assigned portfolios of work to help ensure services are delivered in accordance with contract task order requirements, GSA policies, GLS Max procedures, and established schedules.
• Coordinate with leasing specialists, project teams, subcontractors, customer agencies, and other stakeholders to support effective planning, issue escalation, decision-making, and successful project execution.
• Monitor task order progress, milestones, deliverables, and performance metrics; identify risks, trends, or resource constraints; and implement or recommend corrective actions as needed.
• Ensure timely and accurate submission of required reports, status updates, deliverables, and other contract documentation, and maintain records in accordance with GSA requirements.
• Support quality assurance and compliance efforts by reviewing work products, reinforcing standard processes, and helping ensure consistency, completeness, and responsiveness across the zone.
• Lead or participate in kickoff meetings, performance reviews, program management meetings, and other customer engagements to communicate status, priorities, issues, and recommended solutions.
• Provide guidance, mentoring, and operational support to assigned staff and designated points of contact to promote effective execution, customer service, and adherence to contract requirements.
• Identify opportunities for process improvement, enhanced coordination, and strategic management of zonal portfolios to improve performance, responsiveness, and customer outcomes.

Requirements

• Must have experience leading and coordinating complex programs, portfolios, task orders, or projects in a commercial real estate and/or government leasing environment.
• Must have working knowledge of the GSA lease acquisition process, applicable lease contract documents, and related policies, procedures, and operational requirements.
• Must be able to serve as an empowered point of contact with the authority to make decisions, resolve issues, and coordinate resources on behalf of The Building People.
• Must be able to manage multiple concurrent efforts, establish priorities, and maintain schedule, quality, and customer service across an assigned zone.
• Must possess strong leadership, communication, and stakeholder management skills, including the ability to coordinate effectively with Government officials, customer agencies, subcontractors, and internal teams.
• Must be able to identify performance issues, project risks, and resource constraints, and develop or recommend practical corrective actions in a timely manner.
• Must have experience reviewing program status, deliverables, and reporting requirements to help ensure compliance, consistency, and responsiveness under contract performance expectations.
• Must be proficient in organizing, documenting, and communicating program information, action items, and executive-level status updates in a clear and professional manner.

Education, Skills And Training

• Associate’s degree or bachelor’s degree preferred.
• Minimum of five years of relevant experience, including at least two years of leadership and/or project management experience and at least three years of commercial real estate and/or government leasing experience.
• Demonstrated ability to manage multiple projects, coordinate cross-functional teams, and communicate effectively with Government clients, customer agencies, and internal stakeholders.
• Strong analytical, organizational, and problem-solving skills, with the ability to monitor performance, identify risks, and support timely resolution of issues.
• Training in Lease Acquisition, Pricing in Leased Space, and GLS Max Orientation is required.