Zingerman's Deli Guest Service Specialist

Zingerman's; Ann Arbor (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free meal on shift

Health insurance

Staff discounts

Paid breaks

Bus pass discount

Job summary

Zingerman’s Delicatessen is hiring a Guest Service Specialist to join our Deli team in a fast-paced, friendly environment. You’ll handle orders, answer questions, and provide a high-energy, service-oriented experience for thousands of regulars and first-time guests weekly.

We offer full-time or part-time hourly roles with shifts typically from mid-morning to evening, plus a comprehensive benefits package including health insurance, paid breaks, a staff discount, and free meals on shift.

Qualifications

• Excellent customer service skills required.
• Experience in guest-facing roles preferred.
• Flexible availability including weekends and holidays.

Responsibilities

• Greet guests and take orders at the counter and over the phone.
• Explain menu items and upsell where appropriate.
• Operate the cash register accurately and handle payments.
• Assist in order preparation, pickup, and bussing as needed.
• Maintain clean, welcoming dining and service areas.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Tools

Cash register

Job description

Description

ZINGERMAN’S DELICATESSEN

Guest Service Specialist

Be a part of the Zingerman’s Deli Team! If you are interested in a fast paced, fun and friendly environment and would like to be one of our Guest Service Specialists –we’d love to have you on our team!

In this job, you'll work in a variety of guest facing positions within the Restaurant Department at the Delicatessen (ordering, pick up, cashier, bussing, phones, etc), ultimately creating a high energy, service oriented experience for thousands of regulars and first time guests every week.

This position has full-time potential and pays $17-$20/hour after tips. We also pay you to learn (no prior food knowledge necessary, just a passion for learning) AND you’ll also get a free meal on each shift, a paid break, a staff discount at all Zingerman’s businesses, access to health insurance, a super discounted bus pass, and lots of other staff benefits.

• Full-time or part time, hourly positions available (full time is 30-40 hours per week, part time would be 16 or more hours per week)
• We are looking for candidates who want to grow with us for at least a year, including UM football season, our busy holiday times, next Summer and into the Fall.
• We offer flexible schedules, including weekends, as well as a structured training program and the opportunity to be part of a team that values your contributions.
• Most shifts are between 10:30am-7:30pm
• Available shifts include weekdays, weekends and holidays
• Shift times will vary during hours of operation

Compelling reasons to join us!

• Competitive wage with increases available after completing orientation
• Free meal on shift
• Paid time off
• Opportunities to learn and advance within the organization
• Working with a committed and fun team
• Discounts at all Zingerman's businesses
• Medical, dental, vision, and 401k plan available

Performance Expectations- Essential Functions

• Shares the Zingerman's experience with our guests, guiding them through their visit to find what they want, going the extra mile, and making sure they can't wait to come back.
• Spends lots of time with guests daily - on the phone and face to face - talking about the menu, accurately taking orders, enthusiastically serving sandwich and grocery orders, working a cash register, helping answer guest questions, and making everyone feel welcome.
• Anticipates guest needs in all areas of the Deli, and goes the extra mile to make sure they have a great experience
• Keeps the Deli clean and stocked. This includes sweeping, wiping and sanitizing floors, counters, tables, equipment, and restrooms, taking out trash, as well as moving product stock and dishes throughout three floors of storage, dining and shopping areas.
• Positively responds to direction and requests for assistance from co-workers, supervisors, managers and guests
• Learns and follows all service recipes, operating procedures and attendance policies
• Engages in department operations by attending weekly open-book meetings
• Continues learning about and promoting all of the great foods we sell

The Success Patterns for this position are

• Excellent customer service skills
• Strong desire to learn about food, open book management and industry-leading service
• Is passionate about great food and giving great service
• Loves to make people feel like they were the best part of your day
• Enjoys working in a collaborative team environment

Physical Requirements

• Ability to lift 25 pounds
• Ability to ascend/descend between multiple levels of the Deli building

Diversity, Equity, and Inclusion at Zingerman’s Deli

Zingerman's is committed to providing a diverse and inclusive work environment and is proud to be an equal opportunity employer. At Zingerman's all individuals are welcomed, treated respectfully and fairly, have equal access to opportunities and resources, and can contribute fully to the organization's success. We are a place where we can be ourselves at work, bringing our uniqueness to the business while fulfilling our work duties. Want to learn more? Check out our commitment to diversity link below:

http://www.zingermanscommunity.com/about-us/commitment-to-diversity/