Guest Experience Specialist – Deli (Free Meal on Shift)

Zingerman's; Ann Arbor (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free meal on shift

Health insurance

Staff discounts

Paid breaks

Bus pass discount

Job summary

Zingerman’s Delicatessen is hiring a Guest Service Specialist to join our Deli team in a fast-paced, friendly environment. You’ll handle orders, answer questions, and provide a high-energy, service-oriented experience for thousands of regulars and first-time guests weekly.

We offer full-time or part-time hourly roles with shifts typically from mid-morning to evening, plus a comprehensive benefits package including health insurance, paid breaks, a staff discount, and free meals on shift.

Qualifications

• Excellent customer service skills required.
• Experience in guest-facing roles preferred.
• Flexible availability including weekends and holidays.

Responsibilities

• Greet guests and take orders at the counter and over the phone.
• Explain menu items and upsell where appropriate.
• Operate the cash register accurately and handle payments.
• Assist in order preparation, pickup, and bussing as needed.
• Maintain clean, welcoming dining and service areas.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Tools

Cash register

Job description

Zingerman’s Delicatessen is hiring a Guest Service Specialist to join our Deli team in a fast-paced, friendly environment. You’ll handle orders, answer questions, and provide a high-energy, service-oriented experience for thousands of regulars and first-time guests weekly.

We offer full-time or part-time hourly roles with shifts typically from mid-morning to evening, plus a comprehensive benefits package including health insurance, paid breaks, a staff discount, and free meals on shift.