ZeroEyes Operations Center Analyst

Zeroeyes; Honolulu (HI); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Zeroeyes seeks an Operations Center Analyst to join their 24/7 Operations Center. This role requires monitoring real-time alerts, effectively communicating during high-stress situations, and supporting technological understanding and customer care. Ideal candidates will have a love for learning, military, law enforcement or public safety backgrounds are preferred. The position offers a dynamic environment directly contributing to efforts to minimize gun-related violence.

Qualifications

• Ability to monitor real-time alerts during high-stress situations.
• Proficiency in communicating effectively with first responders.
• Enthusiasm for learning technology concepts and skills.

Responsibilities

• Monitor alerts and notifications on desktop.
• Facilitate information verbally to first responders.
• Articulate response procedures and provide feedback.

Skills

Emergency Management

Technology Concepts

Customer Support

Clear Communication

Team Collaboration

Job description

# ZeroEyes Operations Center AnalystDepartmentOperationsEmployment TypeFull-timeLocationConshohocken, PA / Honolulu, HI### **Job Overview:**As a ZeroEyes Operations Center (ZOC) Analyst working in our 24/7/365 Operations Center, you will become part of the core of our services. You will join a team dedicated to providing contextual information to first responders and administrators during an event involving a brandished weapon. All responsibilities, tasks, and procedures are directly tied to our pursuit to stop gun-related violence.The three areas that a ZOC Analyst becomes proficient in is Emergency Management, Technology, and Customer Support, each with a unique list of responsibilities.### **Emergency Management Responsibilities:*** Monitor real-time alerts and notifications on a computer desktop for hours at a time with unwavering focus.* Able to verbally facilitate information to first responders during high-stress situations.* Able to communicate effectively in a team environment during high-stress situations.* Understand and verbalize map locations and person descriptions in time-sensitive situations.* Able to follow different standard operating procedures (SOPs) based on unique variables in time-sensitive situations.* Able to follow operational reporting procedures.* Able to work a shift schedule (1st and 2nd shift available).### **Technology Responsibilities:*** Learn and comprehend the following Technology concepts with enthusiasm: Networking, Remote Access, the Command Line, Operating Systems, Containerization, Cameras, Infrastructure, Information Systems, Cybersecurity, Artificial Intelligence (AI), Machine Learning, Computer Vision, and more.* Able to learn skills necessary to maintain 24/7 uptime of all ZeroEyes systems.* Able to learn skills to troubleshoot ZeroEyes systems.* Able to articulate feedback to the Research and Development team on AI Model performance.* Work diligently in the ZeroEyes Ticketing system to track outstanding technical issues.* Pursue continued education of Technology-related topics through Professional Certifications (resources and exam vouchers covered by ZeroEyes).### **Customer Support Responsibilities:*** Able to learn and comprehend ZeroEyes Customer Support procedures with enthusiasm.* Able to articulate ZeroEyes response procedures in accordance with our SOPs to customer personnel.* Able to communicate effectively with customer personnel to ensure they are able to receive ZeroEyes notifications.* Able to follow ZeroEyes Testing procedures for events such as: Active Shooter Drills, Test Notification checks, pre-production testing, and more.* Manage upcoming customer requests and events with organizational resources.* Able to provide feedback and important account data to the ZeroEyes Customer Success team.### **Requirements:*** No jerks* Self-starter* Task-oriented* Enthusiasm for learning* All in all the time### **Preferred Experience:*** Military* Law Enforcement* Public Safety## Apply for ZeroEyes Operations Center Analyst at ZeroEyes