Youth Wellness, Recreation & Enrichment Manag

ADP, Inc.; Springfield (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

New North Citizens’ Council (NNCC) in Springfield, MA, seeks a Youth Wellness, Recreation & Enrichment Supervisor to lead youth programs, supervise staff, and ensure safety and quality outcomes. You will manage daily operations, coordinate field trips, and drive culturally responsive programming aligned with grant requirements.

The role emphasizes trauma-informed practices, community partnerships, and program development to support healthy development and leadership for youth and young adults.

Qualifications

• Bachelor's degree in listed fields; 3–5 years in youth development or related programming.
• Minimum two years of supervisory or team leadership experience.
• Experience administering publicly funded or grant-funded programs, including documentation, reporting, performance measures, and compliance.
• Knowledge of positive youth development and safety practices.

Responsibilities

• Oversee daily operations of wellness, recreation, enrichment, and youth programs, including staffing, scheduling, engagement, and service delivery.
• Monitor enrollment, attendance, participation, retention, program capacity, and contractual performance measures.
• Develop inclusive, trauma-informed, and culturally responsive programming.
• Coordinate field trips, special events, and youth activities with staffing, transportation, permissions, accessibility, and logistics.
• Ensure grant compliance, fiscal accountability, documentation, reporting, and budget monitoring.

Skills

Youth development

Staff supervision

Program management

Grant compliance

Communication skills

Collaboration

Problem-solving

Education

Bachelor's degree in Public Health, Recreation, Youth Development, Education, Human Services, Social Work, Psychology, Sociology, Community Health, Sports Management, or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administration 99 Full Time Management Springfield, MA, US

Department: Youth Services
Reports To: Director of Youth Services

FLSA Status: Exempt (Salary)
Location: Springfield, MA
Employment Type: Grant Funded Full-Time

Salary : Dependent on experience

About New North Citizens’ Council (NNCC)

New North Citizens’ Council is a community-based nonprofit organization dedicated to improving the quality of life for residents through education, workforce development, family support, and community services. NNCC is committed to equity, inclusion, and culturally responsive service delivery.

Position Summary

The Youth Wellness, Recreation & Enrichment Supervisor oversees NNCC's youth wellness, prevention, recreation, and enrichment programs. Reporting to the Director of Youth Services, the Supervisor is responsible for daily operations, staff supervision, participant safety, grant compliance, and program outcomes. The position develops engaging, culturally responsive programming that promotes healthy development, resilience, leadership, positive relationships, and meaningful opportunities for youth and young adults.

Essential Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Program Management & Performance

• Oversee daily operations of wellness, prevention, recreation, and enrichment programs, including staffing, scheduling, participant engagement, and service delivery.
• Develop and maintain coordinated schedules for youth activities, programs, events, and community-based experiences.
• Monitor enrollment, attendance, participation, retention, program capacity, and contractual performance measures.
• Review program data, assess program quality, identify service gaps, and implement improvements.
• Ensure accurate and timely participant documentation, reporting, and completion of program deliverables.
• Develop and oversee wellness and prevention initiatives addressing emotional well-being, healthy relationships, stress management, resilience, nutrition, physical activity, substance use prevention, and violence prevention.
• Coordinate inclusive recreational opportunities, including sports, fitness, games, outdoor activities, tournaments, and other structured activities.
• Develop enrichment experiences involving arts, culture, STEM, leadership, mentoring, life skills, community service, and educational or career exposure.
• Ensure programming incorporates positive youth development, trauma-informed, evidence-informed, and culturally responsive practices.
• Promote youth voice, confidence, teamwork, creativity, belonging, and positive decision-making.
• Plan and coordinate field trips, special events, celebrations, and other youth activities, including staffing, transportation, permissions, accessibility, and logistical arrangements.

Staff Supervision & Participant Safety

• Supervise assigned wellness, recreation, enrichment, and youth development staff, establishing clear expectations and accountability for performance.
• Conduct regular supervision, coaching, performance evaluations, and professional development activities.
• Coordinate staff schedules, workloads, and program coverage to ensure effective participant supervision.
• Establish and enforce safety procedures for recreational activities, program facilities, field trips, transportation, and off-site events.
• Ensure appropriate participant supervision, emergency preparedness, incident reporting, confidentiality, and professional boundaries.
• Address staffing, performance, and safety concerns in collaboration with the Director of Youth Services and Human Resources.

Grant Compliance & Fiscal Accountability

• Ensure compliance with DPH, DCF, and other applicable grant and contractual requirements, including documentation, service delivery, reporting, and performance measures.
• Conduct regular reviews of participant records, program data, and documentation to maintain accuracy and compliance.
• Prepare for monitoring visits, audits, and contract reviews, and implement corrective actions when necessary.
• Collaborate with the Director of Youth Services and Finance to monitor program budgets, allowable expenditures, and resource utilization.
• Maintain accountability for program equipment, supplies, transportation costs, and activity-related expenditures.
• Identify and communicate compliance, fiscal, safety, or operational concerns promptly.

Partnerships & Program Development

• Develop and maintain partnerships with schools, healthcare and behavioral health providers, recreation organizations, arts and cultural institutions, public agencies, and community organizations.
• Identify opportunities for workshops, mentoring, cultural experiences, field trips, recreation, and other enrichment activities.
• Collaborate with the Youth Workforce & Education Supervisor and other NNCC programs to integrate wellness, leadership, life skills, and career exposure into youth services.
• Identify emerging participant needs and recommend new or expanded wellness, recreation, and enrichment programs.
• Support grant development, program planning, new initiatives, and continuous improvement.
• Represent NNCC professionally at community, youth development, prevention, and partner meetings.

Required Qualifications

• Bachelor's degree in Public Health, Recreation, Youth Development, Education, Human Services, Social Work, Psychology, Sociology, Community Health, Sports Management, or a related field.
• Three to five years of progressively responsible experience in youth development, wellness, prevention, recreation, enrichment, human services, or community-based programming.
• Minimum two years of supervisory, program management, or team leadership experience.
• Experience working with youth and young adults and implementing structured youth activities, wellness initiatives, recreation, enrichment, or special events.
• Experience administering publicly funded or grant-funded programs, including documentation, reporting, performance measures, and compliance.
• Knowledge of positive youth development, youth engagement, and appropriate participant supervision and safety practices.
• Demonstrated ability to supervise staff, manage competing priorities, exercise independent judgment, and resolve operational challenges.
• Strong organizational, analytical, problem-solving, and communication skills, with the ability to maintain confidentiality and professional boundaries.

Preferred Qualifications

• Master's degree in a related field.
• Experience administering Massachusetts DPH- or DCF-funded programming.
• Knowledge of trauma-informed and culturally responsive practices, substance use prevention, violence prevention, and behavioral health promotion.
• Experience developing sports, arts, cultural, STEM, leadership, mentoring, or other enrichment activities.
• Experience coordinating field trips, special events, after-school programming, summer programs, or community-based youth activities.
• Experience with program monitoring, quality improvement, and youth program development or expansion.
• Established relationships with schools, healthcare providers, recreation organizations, arts and cultural institutions, and community partners.
• Familiarity with Greater Springfield and the communities served by NNCC.

Core Competencies

• Program Leadership & Accountability
• Staff Supervision & Development
• Youth Engagement & Positive Development
• Program Safety & Risk Management
• Critical Thinking & Collaboration

Work Environment & Physical Requirements

• This is a full-time supervisory position requiring flexibility based on program needs. Programming may occur during afternoons, evenings, school vacations, summer periods, and weekends.
• Work is performed in office, recreational, educational, and community settings, including off-site activities and field trips. Duties may involve participation in recreational activities, extended standing or walking, and handling program supplies and equipment.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Employment Opportunity Statement

New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.

ADA & Reasonable Accommodation Statement

NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

At-Will Employment Disclaimer

Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.