Youth Support Specialist – Safety, De-escalation & Case Management

YMCA of Greater San Francisco; San Francisco (CA); In loco; USD 34.000 - 37.000; Part-time

Descrizione del lavoro

YMCA of Greater San Francisco seeks a Youth Support Specialist to provide youth support services, crisis intervention, case management, and family outreach for middle and high school students. The role manages a caseload, facilitates youth groups, and collaborates with school staff and community partners.

The position is scheduled Monday through Friday during school hours, generally 8:30 a.m. to 2:30 p.m., with occasional evenings or weekends and SFUSD calendar adjustments.

Competenze

• Strong understanding of trauma-informed care, restorative justice practices, and adolescent development.
• Excellent interpersonal and communication skills to connect with youth and families.
• Able to pass a background check and employment verification.
• TB Test clearance within last 2 years.
• Current CPR/First Aid certification, or willingness to obtain within 30 days of hire.
• Reliable means of transportation to travel between program locations.

Mansioni

• Serve as primary responder for behavioral incidents using de-escalation and crisis intervention techniques.
• Mediate disputes between students and between students and staff using restorative practices.
• Build trusting relationships with youth to help them feel safe and engaged.
• Monitor campus areas and student transitions to address safety concerns.
• Manage active caseloads, maintain case files and progress notes.
• Coordinate with teachers, counselors and staff to implement support plans.
• Engage families as partners in student success and participate in meetings.
• Maintain records and ensure confidentiality and compliance with policies.

Conoscenze

Trauma-informed care

Restorative justice

Adolescent development

Interpersonal skills

Background check clearance

CPR/First Aid

Formazione

High school diploma

Bachelor's degree (preferred)

Descrizione del lavoro

• Location 1601 Lane Street,San Francisco, CA, 94124,United States
• Base Pay $25.00 - $27.00 / Hour
• Job Category Youth Support Specialist
• Employee Type Hourly - Part Time
• Required Degree High school
• Manage Others No

Description

Careers by E mpowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global mo vement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to b uilding strong communities where you can Be , Belong and Become. With Truth & Courage , we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility , allowing everyone to participate according to their needs. Our approach is Dependable & Creative , as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy , treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Requirements

Qualifications

• Strong understanding of trauma-informed care, restorative justice practices, and adolescent development, particularly for youth in alternative education settings.
• Excellent interpersonal and communication skills, with the ability to build rapport with youth, families, and colleagues from diverse backgrounds.
• Ability to pass a background check, including criminal history and employment verification, as required for positions working with minors.
• TB Test clearance within last 2 years.
• Current CPR/First Aid certification, or willingness to obtain within 30 days of hire.
• Reliable means of transportation to travel between program locations and community-based meetings as needed .

Preferred Qualifications

• Bilingual or multilingual skills, particularly in languages commonly spoken by program participants and families, are strongly preferred.
• Bachelor's degree in social work, counseling, education, or a related field.

Summary

Position Summary

Under the supervision of the CARE Director, the Youth Support Specialist (YSS) provides youth support services, including de-escalation, case management, crisis intervention, and family outreach for middle and high school students. The YSS manages a caseload of up to 15 middle and high school students, while also providing drop-in support and crisis intervention services as needed . The role also facilitates youth groups, maintains required documentation, collaborates with school staff and community partners, and supports student-focused events and summer programming.

This position is scheduled Monday through Friday during school and program hours, generally between 8:30 a.m. and 2:30 p.m. Hours may vary based on the SFUSD calendar and program needs and may occasionally include evenings or weekends. The position is not scheduled during SFUSD holiday breaks, including Thanksgiving, winter, and spring recesses, though additional work opportunities may be available through other YMCA program s.

Youth Support & Crisis Intervention

• Serve as the primary responder for behavioral incidents, using de-escalation and crisis intervention techniques to safely reduce conflict and restore calm.
• Mediate disputes between students, and between students and staff, using restorative and conflict-resolution practices.
• Build trusting, consistent relationships with youth to help them feel safe, supported, and engaged in the program.
• Monitor campus common areas, arrival/dismissal, and student transitions to proactively identify and address safety concerns.

Case Management & Student Support

• Manage an active caseload of youth, maintaining individualized case files, support plans, and timely documentation of services and progress.
• Conduct regular check-ins with assigned youth to monitor attendance, behavior, academic progress, and overall well-being, adjusting support plans as needed.
• Partner with teachers, counselors, program directors, and other staff to develop and implement individualized support and safety plans.
• Connect youth and families with appropriate internal and external resources, including mental health services, housing support, workforce development, and other community-based services.

Family Engagement & Collaboration

• Engage families, caregivers, and guardians as partners in student success through regular communication and involvement in support planning.
• Participate in case conferences, team meetings, staff training, and post-incident debriefs to coordinate services and strengthen practice.

Documentation, Compliance & Reporting

• Maintain accurate and timely records, including case notes, intervention documentation, and progress tracking.
• Ensure compliance with YMCA policies, mandated reporting requirements, confidentiality standards, and applicable laws and regulations (e.g., FERPA).