Adult Services Assistant

South Burlington, VT; South Burlington (VT); On-site; USD 42,000 - 52,000; Full time

Job summary

The Adult Services Assistant position at a local library in South Burlington, VT supports teens and adults, helping locate materials and assisting with technology. It includes routine circulation desk duties and coordinating administrative projects with a focus on accuracy and attention to detail.

The role requires strong communication, the ability to learn new computer skills, and a customer-service mindset. Experience with Canva is a plus and fluency in another language is preferred.

Qualifications

• High school diploma or GED; two years of library experience or equivalent.
• Bachelor’s degree with one year of customer service experience preferred.
• Fluency in a language other than English is preferred.
• Strong communication and computer skills; ability to learn library procedures.

Responsibilities

• Greet patrons and help in locating information.
• Assist with circulation desk duties and patron technology.
• Promote library programs and services to teens and adults.
• Prepare materials for programs and maintain collections.

Skills

Communication skills

Canva

Computer skills

Bilingual (language)

Customer service

Education

High school diploma or GED

Bachelor’s degree with customer service experience

Two years library experience

Tools

Canva

Job description

The Adult Services Assistant will provide a positive and welcoming experience for all Library visitors. They assist patrons of all ages in locating library materials, with a focus on teens and adults. They will carry out routine Circulation Desk duties and assist patrons with technology. The Assistant will be responsible for ongoing administrative projects using creativity and a love of detail.

1. Greets patrons and helps in finding information and recommending books as needed.
2. Shares accurate information about library programs and services with the public.
3. Assists patrons in the use of library computers and equipment.
4. Assists with preparation and implementation of programs for library users aged 13 and up.
5. May suggest materials for purchase under the direction of the Adult Services Librarian.
6. Answers telephone and directs calls.
7. Performs routine circulation and processing functions as needed.
8. Performs routine collection maintenance functions.
9. Enforces library policies and procedures in an appropriate manner.
10. May promote public awareness of library services and programs, creating flyers, social media posts, web events, book displays and bulletin boards.
11. Performs other duties as assigned.

1. High school degree or GED High school degree with at leasttwo years of library experience or equivalent experience working with the public. A combination of equivalent education and experience will be considered.

1. Ability to deal tactfully, courteously, and effectively with the public and other employees.
2. Strong communication skills; familiarity with Canva is preferred.
3. Ability to learn and apply new computer skills.
4. Ability to learn library procedures and apply policies.
5. Ability to work with a high degree of accuracy, efficiency, and dependability.
6. Prior experience working with adults in a library or bookstore setting is preferred.
7. Bachelor’s degree with one year of customer service experience, or equivalent, is preferred.
8. Fluency in a language other than English is preferred.