Youth Resource Center Program Director

Volunteers of America, Utah; Salt Lake City (UT); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

HSA contributed by employer

401(k) with employer match

Paid time off

Life insurance

Employee assistance program

Referral program

Job summary

Volunteers of America, Utah is seeking a Program Manager for the Youth Resource Center. You will lead multidisciplinary services for youth and young adults experiencing homelessness, supervising staff and ensuring high-quality, coordinated care across behavioral health, housing, and employment services.

The role emphasizes program implementation, data-driven quality improvement, and strong partnerships with funders and community partners. A masters degree and Utah licensure are required.

Qualifications

• Masters degree in social work, counseling, psychology, behavioral science, or related field.
• Utah licensure as LCSW, CMHC, LMFT, or equivalent; able to supervise licensure.
• Minimum of two years managing programs serving youth or young adults with mental health conditions; homelessness experience preferred.
• Experience supervising multidisciplinary teams in behavioral health, housing, homelessness, or youth-serving settings.
• Knowledge of behavioral health, crisis services, housing and homelessness systems.
• Knowledge of trauma-informed care, crisis intervention, recovery principles, person-centered services.
• Experience with grant- or contract-funded programs, implementation, compliance, or outcomes monitoring preferred.
• Experience with HMIS, SPARS, electronic health records preferred.

Responsibilities

• Provide leadership and oversight for assigned programs, grants, contracts, and initiatives; ensure alignment with goals, policies, funding, and regulations.
• Lead recruitment, interviewing, hiring, onboarding, staff development, performance evaluation, and corrective action.
• Oversee delivery and development of behavioral health services, case management, early intervention, diversion, peer support, employment and education.
• Ensure screening, intake, assessment, service planning, referral, and transition processes are timely and coordinated.
• Ensure staff follow suicide risk assessment, safety planning, crisis response, and coordination with emergency providers.
• Strengthen coordination between behavioral health, housing, employment, and other supports for continuity of care.
• Develop and maintain program procedures, workflows, documentation standards, and tools.
• Monitor caseloads, service capacity, and program operations for effective coverage.
• Ensure documentation meets quality, timeliness, and compliance standards.
• Collaborate with leadership, funders, evaluators, and partners on implementation, data review, and reporting.
• Use data and feedback to monitor outcomes and improve workflows.
• Support evidence-based practices and stakeholder engagement; lead grants or initiatives as assigned.
• Represent VOA and YRC in partner and funder meetings; build relationships for access to services.
• Work with leadership to plan staffing, budgets, training, and compliance.

Skills

Leadership

Staff supervision

Program management

Communication

Project management

Crisis intervention knowledge

Trauma-informed care

Team collaboration

Education

Masters degree in social work or related field

Tools

Microsoft Office

Job description

Volunteers of America, Utah is seeking a Program Manager for the Youth Resource Center. You will lead multidisciplinary services for youth and young adults experiencing homelessness, supervising staff and ensuring high-quality, coordinated care across behavioral health, housing, and employment services.

The role emphasizes program implementation, data-driven quality improvement, and strong partnerships with funders and community partners. A masters degree and Utah licensure are required.