Youth Program Assistant Manager - Lead & Develop

Acset---West-Michigan-Works; Grand Rapids (MI); On-site; USD 49,000 - 69,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plans with employer match

Tuition reimbursement

Paid holidays

Accrued time off

Job summary

ACSET Area Community Services Employment & Training Council in Michigan seeks an Assistant Manager for the Youth Program overseeing Muskegon, Ionia, and Montcalm counties. The role includes supervision of staff, ensuring quality service delivery and alignment with Michigan Works!

requirements. Responsibilities include staff training, data reporting, and coordinating with various teams to support employer-driven workforce initiatives.

Qualifications

• Bachelor's degree in social services, public administration or related field.
• Two to four years of leadership experience in business or workforce administration.
• Computer skills to communicate with community organizations.
• Ability to read, understand, and monitor program expenditures.
• Analytical skills to identify operational problems and offer solutions.
• Ability to interpret and apply public and private agency administration principles.
• Strong interpersonal and public speaking skills.
• Experience taking initiative, following through and teamwork.
• Ability to manage customer complaints with professionalism.
• Leadership experience in management, supervision and program development.

Responsibilities

• Provide training and assistance to staff regarding proper customer service.
• Monitor and report staff performance and effectiveness to the appropriate manager.
• Understand and demonstrate proficient use of Pure Michigan Talent Connect and troubleshoot as needed.
• Maintain data and reports for weekly, monthly, and quarterly performance.
• Provide training and clarification of Michigan Works! regulations and required file documentation.
• Proficient use of customer tracking systems and Salesforce.

Skills

Leadership

Staff Training

Supervision

Program Administration

Customer Service

Data Reporting

OSMIS

Pure Michigan Talent Connect

Public Speaking

Budget Oversight

Education

Bachelor's Degree in Social Services

Public Administration

Tools

Pure Michigan Talent Connect

Salesforce

Microsoft Office

OSMIS

Job description

ACSET Area Community Services Employment & Training Council in Michigan seeks an Assistant Manager for the Youth Program overseeing Muskegon, Ionia, and Montcalm counties. The role includes supervision of staff, ensuring quality service delivery and alignment with Michigan Works!

requirements. Responsibilities include staff training, data reporting, and coordinating with various teams to support employer-driven workforce initiatives.