Youth Housing Support Staff (Day Shift)

Memorial Hospital of South Bend; Everett (WA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, dental, vision coverage

Multilingual pay stipend

403(b) retirement plan

21 days PTO

10 holidays

Paid training & testing

Job summary

Cocoon House in Everett, WA, seeks a Youth Housing Support Staff (Day Shift) to provide a safe, supportive environment for teens in a residential setting. The role focuses on teaching life and social skills, building rapport, and promoting healthy boundaries within the Transitional Living Program on-site in Everett.

Starting wages are $21/hour with a $1.50/hour multilingual differential. Both full-time and part-time day shifts are available, with weekend requirements and on-site duties including

Qualifications

• High school diploma or GED required.
• Must be 21+ years old.
• Minimum 6 months experience working with youth.
• Attend weekly team meetings and bi-weekly supervision.
• DCYF background clearance.
• Valid driver’s license and reliable transportation.
• Ability to diffuse escalated youth.
• Familiarity with local services for youth.
• Commitment to trauma-informed practices.

Responsibilities

• Build supportive relationships with youth and staff.
• Model healthy boundaries with youth.
• Accept diverse lifestyles, behaviors, and cultural/spiritual practices.
• Assess emergencies and provide appropriate support.
• Follow mandated reporting and licensing policies.
• De-escalate crises using anti-racist, inclusive, equity-based, trauma-informed care.
• Process intakes and exits and maintain program records.
• Collaborate with case managers to support youth plans.
• Supervise youth and enforce safety and program rules.

Skills

Relationship building

De-escalation

Trauma-informed care

Cultural sensitivity

Youth communication

Education

High school diploma/GED

Job description

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As an Youth Housing Support Staff (Day Shift), internally referred to as a Residential Youth Counselor, you will provide a safe and supportive environment for teens in the care of Cocoon House, promote positive interaction, teach life skills, social skills, and provide enrichment activities at our Transitional Living Program located in Everett. You will build supportive relationships with clients, model healthy boundaries, and work alongside them in a residential setting.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Youth Housing Support Staff Duties & Responsibilities

Full-time and Part-time (Day - 8:00am to 4:00pm) | On-site in Everett

Starting Wages: $21/hr | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend availability.

• Build supportive relationship with youth and staff with a positive and collaborative approach.
• Maintain and model healthy and safe boundaries with youth.
• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.
• Assess emergency situations, gather pertinent information, and provide proper support.
• Follow mandating reporting and licensing policies and procedures.
• De‑escalate youth in crises and utilize anti‑racist, inclusive, equity‑based, and trauma‑informed care in all of their work.
• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper record‑keeping.
• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.
• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.
• Assist, demonstrate, and teach youth household tasks.
• Maintain cleanliness of facilities.
• Provide meals including grocery shopping, planning, and cooking.
• Arrange appointments, fill prescriptions, and dispense medication for youth.
• Communicate with other providers to assure youth are following through with their commitments.
• Respond to community calls, drop‑ins, and referrals with appropriate information and directions.
• Participate in enrichment activities programming and planning with fellow staff.
• Provide information and directions for off‑site services to youth.
• Transport youth to appointments as needed.

Benefits

• Medical, Dental, and Vision health options with employer contribution.
• Multilingual pay stipend.
• 403(b) retirement plan.
• 21 days of PTO accrued in first year.
• 10 agency‑recognized holidays.
• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in‑depth practical trainings.
• Benefits available for qualifying part‑time and full‑time employee statuses.

Requirements – General

• High school diploma/GED or high school equivalency.
• Must be 21 years of age or older.
• 6 months minimum of experience working with youth.
• Must attend weekly team meeting and bi‑weekly supervision.
• DCYF background clearance.
• Acceptable driver’s abstract with no more than 2 violations within last 3 years.
• Possess a valid driver’s license, auto insurance, and reliable transportation.
• Ability to diffuse escalated youth.
• Ability to record and document information on forms as required for case planning and CPS reporting.
• Familiarity with local services and how to access them. Ability to assess situations and gather pertinent information.
• Ability to assess dangerous, emergency situations and access emergency services.
• Ability to build rapport with youth and staff.
• Ability to maintain professional boundaries with youth.
• Ability to assess and prioritize youths needs developmentally.
• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
• Commitment to Agency’s mission, positive youth development model, and trauma‑informed practices.

Physical

• Ability to effectively communicate with all internal and external clients.
• Be able to hear voices and alarms.
• Ability to read and comprehend a variety of materials.
• Ability to operate phone, computer, and record information for files and logs.
• Must be able to lift up to 50 lbs.
• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
• Go up and down stairs.