Education & Employment Case Manager

Memorial Hospital of South Bend; Everett (WA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, Dental, and Vision health options

Multilingual pay stipend

403(b) retirement plan

21 days of PTO

Paid training & testing

Job summary

Cocoon House seeks an Employment & Education Case Manager to assist young adults experiencing homelessness in securing employment and educational opportunities. This role involves identifying participant goals, conducting outreach to employers, and coordinating the Young Adult Housing Internship.

Candidates should have a passion for supporting youth, a high school diploma or GED, and experience in the employment and education sectors. Strong relationship-building skills and flexibility are essential for success.

Qualifications

• 1 year of experience working with young adults experiencing homelessness or similar populations.
• Demonstrable knowledge and professional experience in employment and education fields.
• Strong relationship-building skills, grounded in empathy and respect.

Responsibilities

• Identify educational and career goals of program participants.
• Assist youth in finding employment and education opportunities.
• Improve income levels for program participants.
• Conduct outreach to potential employers in Snohomish County.
• Input accurate data and case notes after client meetings.
• Assist in coordinating the Young Adult Housing Internship.

Skills

Experience with young adults experiencing homelessness

Knowledge of employment and education fields

Strong relationship-building skills

Organization and time management

Flexibility to meet client needs

Enthusiasm for support

Openness to adapting strategies

Bilingual

Education

High school diploma/GED

Job description

Description

Cocoon House’s Snohomish Young Adult Housing (SYAH) program provides assistance with transitional housing and rapid rehousing support to young adults experiencing homelessness, helping them secure independent housing and achieve income stability.

The Employment & Education Case Manager works directly with participants to identify and pursue employment and educational opportunities that align with their unique needs and challenges. This role emphasizes a participant‑centered approach, addressing barriers to housing and employment while fostering growth and self‑sufficiency. The manager also leads group workshops and seminars, organizes career‑focused field trips, and coordinates the Young Adult Housing Internship.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey. Candidates with lived experience, BIPOC, and/or LGBTQ+ are strongly encouraged to apply, and we will provide reasonable accommodation to qualified persons with disabilities upon request.

SYAH Employment & Education Case Manager Duties & Responsibilities

Full‑Time: 40 hrs/week | On‑site

Wages: $21‑$23/hr DOE | +$1.50/hr pay differential for multilingual skills with additional paperwork

• Identify viable short‑term and long‑term educational and career goals of program participants, based on stated desires, goals and interests.
• Assist youth in finding employment and education, including intensive assistance with the search and application process.
• Improve income levels for all young adults participating in program.
• Conduct outreach to potential employers throughout Snohomish County, seeking low‑barrier employment opportunities and potential collaborators.
• Input accurate data and case notes following meetings with clients.
• Assist Transitional Housing/Rapid Rehousing staff in attending to other housing stability needs as necessary.
• Conduct workshops and field trips for program clients to gain job skills and experience.
• Assist in coordinating the Young Adult Housing Internship by planning and leading sessions in partnership with other Cocoon House staff.

Benefits

• Medical, Dental, and Vision health options with employer contribution
• Multilingual pay stipend
• 403(b) retirement plan
• 21 days of PTO accrued in first year
• 10 agency‑recognized holidays
• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in‑depth practical trainings

Requirements

Skills needed to be successful in this role:

• 1 year of experience working with young adults experiencing homelessness or similar populations.
• Demonstrable knowledge and professional experience in the employment and education fields, including navigating post‑secondary education.
• Strong relationship‑building skills, grounded in empathy, respect, and passion for working with individuals from diverse backgrounds and cultures.
• Professional competency in organization, time management, teamwork, and adaptability.
• Flexibility to adjust schedules to meet client needs, including occasional evenings or weekends.
• Enthusiasm for working with and supporting others.
• Openness to adapting strategies and approaches to improve support for program participants, in alignment with Cocoon House’s mission.
• Individuals with lived experience are strongly encouraged to apply.
• Bilingual applicants are strongly encouraged to apply.

General

• High school diploma/GED or high school equivalency
• Must be 21 years of age or older
• DCYF background clearance
• Acceptable driver's abstract with no more than 2 violations within last 3 years
• Possess a valid driver's license, auto insurance, and reliable transportation

Physical

• Ability to effectively communicate with all internal and external clients
• Be able to hear voices and alarms.
• Ability to read and comprehend a variety of materials
• Ability to operate phone, computer, and record information for files and logs
• Must be able to lift up to 50 Ibs
• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
• Go up and down stairs