Purpose
Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our vision is that all youth achieve their full potential.
Big Brothers Big Sisters of Central Indiana serves more than 1,000 youth annually ages 8 - 18 in Hamilton, Johnson, and Marion Counties. We partner with parents/caregivers, volunteers, schools, and the donors in our community to defend, ignite, and empower the potential of every child we serve.
Purpose of function: To build strong, enduring relationships that result in positive youth outcomes and fulfilling volunteer experiences through intentional opportunities, events/activities, and communication.
Purpose of role: To support matches through the creation, communication and implementation of intentional activities and events to promote positive youth development and support match satisfaction and retention.
Commitment to Core Values of Access, Belonging, & Opportunity
The Core Values of the Big Brothers Big Sisters network are Access, Belonging, & Opportunity. At Big Brothers Big Sisters of Central Indiana, we harness the power of our mission to connect people in relationships that celebrate and affirm who they are, foster a sense of belonging, and enable opportunities and experiences to empower their potential. All staff are expected to demonstrate commitment to the Core Values through their everyday work and learning.
Key Competencies
To excel in this role, the candidate will likely bring the following:
- Participant Engagement & Event Facilitation: Demonstrated ability to design, coordinate, and host engaging, age-appropriate events and activities for youth. Strong skills in communication, collaboration, and group facilitation, with a focus on creating inclusive, safe, and inspiring environments that encourage participation, creativity, and personal development.
- Partnership Formation & Community-Building: An ability to work in the community to build relationships and meet constituents where they live, work, and thrive (in their homes, office, community centers, etc.).
- Empathetic, Informed, & Culturally Responsive: An ability to exercise the following skills: Trauma-Informed, Strengths-Based, Positive Youth Development, and Cultural Humility.
- Quick Learner & Self-Starter: A self-motivated, flexible, and hard-working approach.
- Proactive & Prepared: Excellent organizational and time-management skills.
- Adaptable & Attentive: Ability to handle multiple projects while maintaining attention to detail.
- Confident: Strong decision-making, problem-solving, and communication skills.
- Technology Proficient: An ability to use multiple technology platforms to communicate effectively and produce high-quality written content. Must exhibit typing proficiency.
Key Duties
Program Activities and Events:
- Plan, organize, and lead dynamic match events and programs that foster engagement, creativity, and community, ensuring activities are age-appropriate, and aligned with agency goals.
- Oversee ticket distribution and coordination.
- Create and execute partner and event sponsor recognition.
- Complete after events documentation and tracking on a weekly basis.
- Assist with the Discount Partner Program comprised of partners that offer ongoing discounts for matches.
The Big App: Manage Administration and Maintain and Grow Content
- Enter current Staff and Program Participants into The Big App, as requested.
- Work with the entire Match Support Team to ensure program participants are fully utilizing The Big App.
- Add new content into The Big App on an ongoing basis ensuring variety of Thriving Indicators and ages.
- Maintain sponsorship recognition.
- Work with supervisor to ensure enrollment efficiency as new agencies are brought into The Big App.
- Manage push notifications and all communications through The Big App.
- Ensure Big App user data and content accuracy.
- Format and send monthly user reports to supervisor and to other BBBS agencies, when applicable.
Program Communications:
- Compile content and design for invitations, all program communications, and materials.
- Assist in development and communication of match stories.
- Collect and share photos and event information with the Marketing and Communications team to support BBBSCI social media content.
- Maintain working collaboration with Match Support Team to ensure accurate and timely distribution of activity and event information.
Program Expectations:
- Ensure accurate and timely documentation in database according to BBBS Standards and Agency policies & procedures.
- Ensure high-level expertise in applying youth safety and well-being knowledge, policies, and procedures throughout all aspects of job function.
- Assess and respond to individual training, information, and support needs for youth, parents/caregivers, and volunteers to ensure we provide a positive, developmental, and satisfying experience.
- Work with strategically identified external partners (i.e., Schools, community centers, corporations, etc.) to build relationships for volunteer inquiries, youth referrals, and family resources.
- Staff recruitment booths/tables, match activities and agency events as requested.
- Regularly share stories of program participants.
- Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and youth.
- Be an ambassador for BBBSCI by representing BBBS professionally, identifying and seizing opportunities to recruit volunteers, and furthering its mission.
General:
- Maintain timesheet and budget documents, including invoices and other expenses, and submit through proper channels promptly.
- Participate and engage in continued staff learning and discussions.
- Attend required meetings and events as scheduled.
- Establish and promote positive communication among all team members of BBBSCI to increase collaboration and reduce inefficiencies.
- Always represent BBBSCI professionally, providing courteous service to internal and external constituents and presenting a positive image of BBBSCI.
- Abide by BBBSCI policies and practices.
- Complete other duties as assigned.
Evaluation of Performance
Performance will be evaluated based on meeting the requirements of the job description; meeting performance metrics and other quality indicators established for this position; working effectively in a team environment; and demonstrating the values of Big Brothers Big Sisters of Central Indiana.
Experience, education, degrees, and licenses
Minimum requirements:
- High School Diploma, bachelor’s degree preferred.
- Previous work experience in youth event planning and facilitation, preferred.
- Ability to demonstrate strong written communication skills with attention to detail.
- Must be able to work proficiently with agency database, computers and other office equipment.
- Participation in continuing educations programs as requested.
Physical demands/Work environment
- Must be willing to work evenings and weekends based on planned events.
- Expected weekly travel throughout the Central Indiana service area to meet the needs of clients and matches.
- Overnight travel potential 0-1% yearly for conferences.
- Must have reliable transportation. Drivers of privately-
owned vehicles must have valid driver’s license and meet state required automobile insurance minimums.
- Must be able to meet eligibility requirements in a background check consisting of National Sex Offender, Criminal History and Motor Vehicle Registry and verified through fingerprinting.
Job Type: Full-time
Pay: $37,450.00 - $39,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Ability to Commute:
- Indianapolis, IN 46202 (Required)
Work Location: Hybrid in Indianapolis, IN 46202