Youth Engagement Support Specialist (Education)

Lancaster-Lebanon IU13; Harrisburg (Dauphin County); On-site; USD 46,000 - 49,000; Full time

Job summary

Lancaster-Lebanon IU13 in Harrisburg is seeking a Youth Engagement Customer Service Representative to help facilitate communication between youth and educators and to enhance educational services for students with disabilities.

The role supports technical assistance and training on assigned initiatives, and may contribute to the development of training materials, resources, and publications while providing confidential, customer-oriented support using Microsoft 365 tools.

Qualifications

• Education: High School Diploma or GED; Associate's degree in special education, disability studies, social work, or related field preferred.
• Experience: Minimum of 2 years' relevant experience.
• Strong interpersonal and customer service skills; professional communication.

Responsibilities

• Facilitate communication between youth and educators to enhance educational services for students with disabilities.
• Support technical assistance and training efforts and help develop materials, resources, and publications.

Skills

Interpersonal skills

Customer service

Tact

Communication

Time management

Multitasking

Stress management

Organization

Confidentiality

Microsoft 365

MS Teams

OneDrive

SharePoint

Education

High School Diploma or GED

Associate's degree in related field (preferred)

Tools

Microsoft 365

MS Teams

OneDrive

SharePoint

Job description

Lancaster-Lebanon IU13 in Harrisburg is seeking a Youth Engagement Customer Service Representative to help facilitate communication between youth and educators and to enhance educational services for students with disabilities.

The role supports technical assistance and training on assigned initiatives, and may contribute to the development of training materials, resources, and publications while providing confidential, customer-oriented support using Microsoft 365 tools.