Youth Case Mentor: Credible Messenger Program- 7384

CHR; Hartford (CT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

403b retirement plan

Tuition reimbursement

Wellness stipend

Counseling services

Job summary

CHR is seeking a Credible Messenger for the Hartford, CT area to engage high-risk youth and families in the Credible Messenger Program. The role focuses on intake, case coordination, and connecting youth with community supports outside traditional office settings.

Candidates should bring lived experience in the Hartford community, strong rapport-building skills, and a passion for advocacy and non-traditional hours including evenings, with a commitment to safe, in-home and community-based

Qualifications

• Lived experience within Hartford CT communities preferred.
• Experience building trust with high-risk youth and families.
• Knowledge of local resources for youth in Hartford.

Responsibilities

• Coordinate intake, engagement, and ongoing services for referred youth.
• Serve as liaison between CHR, CSSD/JBCSSD, clients and families to support communication and planning.
• Link clients to behavioral health, housing, education, employment, and other services.
• Assist with scheduling, transportation, and other supports to improve engagement.
• Maintain accurate documentation in accordance with program standards.
• Participate in supervision, meetings, trainings, and other duties.

Skills

Lived experience

Youth engagement

Rapport building

Community resources knowledge

Collaboration with probation/courts

Flexible schedule

Advocacy

Creativity

Education

High School Diploma or GED

Job description

Youth Case Mentor: Credible Messenger Program- 7384

Job Category: Direct Care

Requisition Number: YOUTH007384

• Posted : October 28, 2026
• Full-Time

Locations

Showing 1 location

Hartford, CT 06105, USA

Description

Recognized as a Top Workplace for 13 consecutive years! Your career can mean different things in different workplaces. Apply with CHR now to see what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters.

JOB TITLE: Credible Messenger

EMPLOYMENT TYPE:Full-Time, 40 hours/week

SCHEDULED HOURS: Monday-Friday 8:00AM-8:00PM availability, hours flexible, some evenings required

PROGRAM/LOCATION: Credible Messenger, Hartford, CT

PC#: 3162

ABOUT THE PROGRAM : Credible Messenger Program

Join a collaborative team where every day is an opportunity to learn, grow, and change lives!

The Credible Messenger position is a good fit for those who:

• Have lived experience with the justice system and/or who have personal roots within the city of Hartford CT. Knowledge and familiarity with the neighborhoods of Hartford and the challenges and needs of youth living in this area is preferred.
• Have experience with and enjoy building trust and rapport with high-risk justice-involved inner-city youth and their families.
• Have knowledge of local resources available to youth in the city of Hartford
• Have experience with collaborating with Juvenile Probation Officers or the court system
• Enjoy working in the community and in clients’ homes, as opposed to an office-based position
• Prefer a flexible work schedule with non-traditional hours, including some evenings, and being available to youth and their families outside of traditional hours.
• Are motivated and take initiative to support and advocate for disadvantaged youth.
• Who are creative and persistent in their strategies to engage reluctant youth in the program

Duties & Responsibilities

• Coordinate intake, engagement, and ongoing services for youth referred by CSSD/JBCSSD in accordance with program contract requirements and the Individual Service Plan.
• Serve as a liaison between CHR, CSSD/JBCSSD, clients, families, natural supports, and community providers to support communication, service access, treatment planning, and discharge planning.
• Link clients and families to community supports and resources, including behavioral health, substance use, medical care, housing, benefits, legal services, education, employment, and other identified needs.
• Assist clients with appointment scheduling, transportation coordination, and other practical supports that promote engagement and reduce barriers to care.
• Maintain accurate, timely documentation of services, contacts, referrals, and communications in compliance with agency, program, and contract standards.
• Participate in supervision, team meetings, trainings, and other meetings as assigned.
• Perform other duties as required.

QUALIFICATIONS:

Education: High School Diploma or equivalency program (GED)

Experience: Credible Messengers will come from and live in the communities of the youth to be served, shall have lived similar, relevant experiences of the youth, and have transformed their own lives.

Licensure/Certification/Registration: Valid driver’s license required.

Training: Will attend all required program trainings for CHR and CSSD

Why Join CHR?

Be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

• Comprehensive benefits packages include health insurance, ample paid time off (including your birthday!), employer contributions to your 403b Retirement Plan, and competitive insurance premiums with added discounts on pet, home and auto!
• Tuition reimbursement and professional development programs, including exclusive tuition discounts for CHR employees at several local colleges/universities
• Career development opportunities! FREE robust training curriculum, featuring our Clinical Training Series for interactive learning, practical skill enhancement, and professional growth! Clinical supervision and/or mentoring offered at several programs
• Wellness program: Annual wellness stipend, FREE premium subscription to the Calm app, 6 FREE confidential counseling sessions through our Employee Assistance Program
• Employee appreciation and involvement, including contests, lunch & learns (meet with our CEO!), employee appreciation events, employee-led resource groups open to all, and more!

And so much more! (Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility)

COMPENSATION*:

*Actual rates within this range are determined at the time of offer and are based on relevant experience, as well as adherence to our internal equity policy. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is an equal opportunity employer, and we encourage all to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.