Youth Attendance & Support Case Manager

YMCA of the USA; Waterbury (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

The Greater Waterbury YMCA is seeking a qualified Truancy Case Manager to assess school attendance issues and coordinate referrals with community resources to improve attendance. The role supports the Y’s mission and requires collaboration with families and service providers.

A Bachelor's degree in a related field, experience with children/families, and strong counseling/communication skills are essential. CT background checks, driving eligibility, and bilingual ability are important assets.

Qualifications

• Bachelor’s degree in a human services field or related discipline.
• Experience working with children and/or families.
• Knowledge of positive youth development principles preferred.
• Working knowledge of available community resources.
• Strong counseling, crisis intervention and problem-solving skills.
• Effective organizational, communication, and writing skills.
• Respect for and understanding of diversity issues.
• Must pass background checks and have driving license and insurance as required in CT.
• Bilingual English/Spanish preferred.

Responsibilities

• Performs intakes with clients.
• Maintains a case file on all clients assigned.
• Maintain client confidentiality.
• Maintains appropriate contact with clients for service delivery, including 1-2 home visits per client.
• Maintains regular and timely contact with all involved service providers for monitoring, case-collaboration and follow-up.
• Attends and participates in staff trainings, internal and external meetings as scheduled by the supervisor.
• Provides timely written reports, verbal reports, data entry, and documentation as required by referral sources and supervisor.
• All other duties as assigned.

Skills

Counseling

Crisis intervention

Problem-solving

Organizational skills

Communication

Writing skills

Diversity awareness

Client confidentiality

Bilingual English/Spanish (preferred)

Education

Bachelor’s degree in Human Services, Criminal Justice, Social Work or related field

Job description

The Greater Waterbury YMCA is seeking a qualified Truancy Case Manager to assess school attendance issues and coordinate referrals with community resources to improve attendance. The role supports the Y’s mission and requires collaboration with families and service providers.

A Bachelor's degree in a related field, experience with children/families, and strong counseling/communication skills are essential. CT background checks, driving eligibility, and bilingual ability are important assets.