Shipboard Youth Activities Manager

The Walt Disney Company; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Disney Cruise Line is seeking a seasoned Youth Activities Manager to lead the operations of youth spaces aboard our ships. You will oversee the Youth Activities team across venues such as It’s A Small World Nursery, Oceaneer’s Club/Lab, Edge, and Vibe, ensuring exceptional guest experiences.

You will manage schedules, personnel records, performance reviews, training, USPH compliance, and budget adherence while driving inventory control and crew recognition.

Qualifications

• Minimum four years recent experience in a high-volume child care operation in a recreational, camp or leisure setting.
• Minimum three years of current or previous management experience in a related field leading and motivating a large team.
• Degree in related field preferred.
• Proven experience leading a team.
• Exceptional Guest service skills.
• Strong presentation and communication skills.
• Must be receptive to CPR training while employed with DCL
• Attention to detail and strong organizational skills.
• Ability to lead a team and anticipate and solve problems quickly.
• Computer skills including word processing and spreadsheet
• Experience managing complex policies and detailed operational procedures
• Be at least 21 years of age
• Willingness to live and work onboard one of our vessels for a certain length of time
• Can work a seven-day, 70-84 hour week with limited time off
• Can follow Disney Cruise Line appearance guidelines
• Appreciate diversity among guests and crew

Responsibilities

• Responsible for the implementation and handling of the daily operation, Guest and Crew experience aspects for all Youth spaces
• Manage the operation and lead the Youth Activities team responsible for the following venues:
• It’s A Small World Nursery
• Oceaneer’s Club/Lab
• Edge
• Vibe
• Disney Castaway Cay/ Disney Lookout Cay
• Provide leadership for all direct reports. Responsibilities include, but are not limited to:
• Manage the daily schedules for Youth Activities Staff
• Managing personnel files
• Conducting performance reviews, including discipline as needed
• Ensuring Project Onboard compliance
• Monitoring STAR, while making necessary corrections
• Oversee onboard training, new hire and ongoing
• Succession planning
• Crew recognition and communication
• Facilitate department meetings
• Operate within budget guidelines and inventory control
• Resolve any Guest complaints or issues
• Responsible for Youth Activities Navigator section
• Monitor and observe Youth Programs for Disney show quality
• Adhere to United States Public Health (USPH) policies while ensuring Crew are trained and policies managed
• Function in the role of Youth Activities Counselor or related as needed

Skills

Guest service

Leadership

Communication

CPR training

Attention to detail

Organizational skills

Computer skills

Problem solving

Education

Degree in related field preferred

Tools

Word processing

Spreadsheet

Crew training programs

Job description

Disney Cruise Line is seeking a seasoned Youth Activities Manager to lead the operations of youth spaces aboard our ships. You will oversee the Youth Activities team across venues such as It’s A Small World Nursery, Oceaneer’s Club/Lab, Edge, and Vibe, ensuring exceptional guest experiences.

You will manage schedules, personnel records, performance reviews, training, USPH compliance, and budget adherence while driving inventory control and crew recognition.