Young Adult Admin Asst III Clinical Practice

Beth Israel Lahey Health; Boston (MA); Sur place; USD 29 000 - 40 000; Plein temps

Résumé du poste

Beth Israel Lahey Health seeks an Administrative Assistant for the Young Adult program in a busy ambulatory setting. You will support physicians and health professionals, handle calls, scheduling, and patient records to ensure smooth clinic operations.

You’ll coordinate with the Medical Director of the Young Adult Program and clinic leadership on research and program initiatives, including support groups, and collaborate with external partners to advance the program’s mission.

Qualifications

• High School diploma or GED required; Associate’s degree preferred.
• 3-5 years related work experience required.
• Experience with computer systems including MS Office and scheduling tools.

Responsabilités

• Answer and screen telephone calls; greet patients and staff; relay messages.
• Update patient demographics and insurance information; schedule appointments.
• Prepare patient records; liaison with departments and external customers.
• Maintain calendars; draft routine correspondence and manage meetings.
• Queue prescriptions for renewal and review medication listings in EMR.

Connaissances

Customer service

Phone screening

Scheduling

Electronic medical records

Formation

High School diploma or GED

Associate’s degree preferred

Outils

Microsoft Office

Scheduling tools

Description du poste

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Young Adult Administrative Assistant is responsible for providing support to physicians and allied health professionals within a busy ambulatory setting to ensure efficient clinic operations by providing excellent customer service to patients, other staff members, and external parties to meet the needs of Young Adults with diabetes. The Young Adult Administrative Assistant will work closely with the Medical Director of the Young Adult Program and clinic leadership to develop and manage research and programmatic initiatives within the clinic to support patients with diabetes (i.e. support group) and will also collaborate with external organizations to promote the Young Adult Program mission and principles as established by the Medical Director of the Young Adult Program.

Job Summary:

Provides administrative support to physicians in their clinical, academic, research and leadership roles.

Job Description:

1. Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
2. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
3. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
4. Maintains physician’s administrative and clinical calendars. Types correspondence, manuscripts and documents that may require complex formatting. Composes routine correspondence. Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letters in CCC system. Composes routine correspondence. Prepares and distributes materials for meetings and committees.
5. Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR).

Required Qualifications:

1. High School diploma or GED required. Associate’s degree preferred.
2. 3-5 years related work experience required.
3. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

1. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
2. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
3. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
4. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$21.63 – $29.11