YOPAS Client Coordinator - Scottsdale YMCA

YMCA of the Cedar Rapids Metro Area; Phoenix (AZ); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Free YMCA Staff Membership

Discounted Family Membership

Employee Program Rewards and Discounts

Paid Sick Leave

Employee & Employer Retirement Contrib

Job summary

Valley of the Sun YMCA is seeking a Part-Time Client Coordinator to support older adults at home and in the community. You will conduct in-home intake, assess needs, coordinate services, and connect clients and families with resources.

You will build relationships with clients, families, volunteers and partners, recruit volunteers, plan social activities, and help implement programs that promote independence and quality of life.

Qualifications

• Bachelor's degree in social work, Gerontology, Human Services, or related field preferred.
• Two (2) years of relevant experience may be considered.
• Experience with older adults in home or community settings is a plus.

Responsibilities

• Conduct in-home client intake and comprehensive needs assessments.
• Monitor client concerns and changes in abilities; coordinate follow-up.
• Schedule follow-ups and connect clients to support services.
• Maintain accurate client records and documentation.
• Provide care coordination with families, volunteers, and providers.
• Recruit and support volunteers for transportation, shopping, and visits.
• Lead Client Committee and engage clients to identify needs and opportunities.

Skills

Interpersonal skills

Time management

Microsoft Office

Canva

Valid driver's license

Education

Bachelor's degree in social work or related field

Two years of relevant experience

Tools

Microsoft Office

Canva

Job description

• Location 1030 E. Liberty Ln.,Phoenix, AZ, 85048,United States
• Base Pay $18.88 - $20.77 / Hour
• Job Category Valley of the Sun YMCA
• Employee Type Part Time Hourly

The Y-OPAS Client Coordinator supports older adults in maintaining independence, connection, and quality of life within their homes and communities. This position conducts client intake and needs assessments, coordinates support services and volunteers, facilitates social activities, and connects clients and families with community resources. The Client Coordinator builds strong relationships with clients, volunteers, families, and community partners while supporting the safe, effective, and compassionate delivery of Y-OPAS services.

RESPONSIBILITIES OF A YOPAS CLIENT COORDINATOR:

BE WELL

Support Safety, Independence & Well-Being

• Conduct in-home client intake and comprehensive needs assessments to identify physical, social, emotional, and support needs.
• Monitor client concerns and changes in physical or cognitive abilities and coordinate appropriate follow-up.
• Schedule regular client follow-ups and assist with connecting clients to appropriate support services.
• Maintain accurate and timely client records, case notes, and documentation.
• Support client safety, confidentiality, and compliance with YMCA policies and procedures.
• Provide care coordination support in partnership with families, volunteers, and community service providers.

DO GOOD

Build Relationships & Strengthen Community Connections

• Build trusting relationships with clients and families while providing compassionate, respectful support.
• Recruit, engage, and support volunteers who provide transportation, shopping, errands, friendly visits, and other services.
• Provide ongoing guidance and communication to volunteers to support successful client relationships.
• Lead the Client Committee and engage clients in identifying needs and opportunities for connection and participation.
• Develop and maintain relationships with local agencies and community organizations that provide services to older adults.
• Plan and facilitate social activities and programs that promote connection, engagement, and quality of life.
• Manage social media communications and other outreach efforts to increase awareness of Y-OPAS services and community engagement.

LEAD CHANGE

Strengthen Services & Improve the Client Experience

• Identify opportunities to improve Y-OPAS services, client engagement, volunteer support, and community partnerships.
• Use client feedback and program information to identify trends, needs, and opportunities for improvement.
• Support innovative programs and activities that reduce social isolation and promote independent living.
• Contribute to volunteer recruitment, engagement, and retention strategies.
• Maintain current knowledge of community resources and services available to older adults.
• Support special projects and other program initiatives as assigned.
• Perform other duties as assigned

*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.

REQUIREMENTS TO BE A YOPAS CLIENT COORDINATOR:

• Minimum age of 21.
• Bachelor's degree in social work, Gerontology, Human Services, or a related field preferred; two (2) years of relevant experience may be considered.
• Experience working with older adults, preferable in home or community-based settings.
• Knowledge of community resources and services available to older adults.
• Strong interpersonal, communication, organizational, and time-management skills.
• Ability to work independently and collaboratively.
• Proficiency with Microsoft Office or similar software; Canva experience preferred.
• Valid driver's license, reliable transportation, and required insurance with the ability to transport clients as needed.
• Ability to obtain and maintain an Arizona Fingerprint Clearance Card.

PART TIME BENEFITS:

• Free YMCA Staff Membership
• Discounted Family Membership
• Employee Program Rewards and Discounts
• Paid Sick Leave (after 90 days of employment)
• Employee & Employer Retirement Contribution Options

OUR YMCA CULTURE:

At the Valley of the Sun YMCA, we are a Beacon in the Desert and serving as Centers for Community Well-Being, where children, families, staff, and communities can thrive. Guided by our mission and values, we create welcoming environments that promote health, belonging, and opportunity for all. Through our commitment to Be Well, Do Good, Lead Change, we prioritize safety, well-being, and excellence; strengthen communities through meaningful relationships and service; and embrace innovation, learning, and leadership to create lasting impact for future generations. We are welcoming, genuine, hopeful, nurturing, and determined in our pursuit of stronger children, stronger families, and stronger communities.

Valley of the Sun YMCA is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this opening. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.

Our YMCA promotes a safe environment that is free from abuse. No form of abuse will be tolerated. All allegations of abuse will be taken seriously and responded to in accordance with our Abuse Response Process.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.