Year-Round Intern - ServiceNow

The Options Clearing Corporation (OCC); Town of Texas (WI); Hybrid; USD 29,000 - 40,000; Full time

Job summary

The Options Clearing Corporation (OCC) invites a rising senior or graduate student to join our ServiceNow Platform Team as a year‑round intern in Dallas. You will contribute to dashboarding, catalog health checks, ATF creation, and workflow automation under supervision.

Open to undergraduates or graduates, with up to 20 hours per week in-school and up to 40 hours in summer, limited to 1,000 hours per year. Hybrid work with a strong in-office presence is expected.

Qualifications

• Rising senior or second-year graduate student, graduating December 2027 or May/August 2028.
• Majors listed include Information Systems / MIS, Computer Science / IT, Business Analytics / Data Analytics, Business Administration, and Technical/Professional Writing or Communications.
• Basic understanding of ITSM/ITIL concepts.
• Exposure to JavaScript (ServiceNow scripting).
• Familiarity with relational databases / SQL.
• HTML/CSS basics.

Responsibilities

• Dashboard/reporting build-outs.
• Catalog health checks.
• Automated test (ATF) creation.
• Flow Designer automation.
• Test case documentation.
• Knowledge base cleanup.
• Training material creation and data quality/CMDB enrichment.
• QA Testing.
• Documentation.

Skills

ITIL concepts

JavaScript

SQL

HTML/CSS

ServiceNow

QA mindset

Technical writing

Flow Designer

Data analysis

Education

Information Systems / MIS

Computer Science / IT

Business Analytics / Data Analytics

Business Administration

Technical/Professional Writing

Tools

ServiceNow

HTML/CSS

SQL

Power Platform

Job description

• Test case documentation

Location:

Dallas

Internship type:

Year-round intern (1,000 hours max, January 2027–December 2027)

Hybrid Work Program

OCC operates under a Hybrid Work Program which, absent an approved exception, requires employees to work from an OCC office at least 3 days per week. To maximize in–person collaboration, Tuesday and Wednesday are considered anchor days, and all employees are expected to work in the office both days. Employees meeting performance expectations are generally permitted to select 2 other days per week to work remotely if desired. When working remotely, employees are generally expected to work from the state in which they reside, absent an exception approved by Human Resources. Additionally, OCC generally does not permit employees to work while traveling internationally.

About OCC:

A World Class Clearing Organization

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 21 exchanges and trading platforms.

OCC also provides free and engaging educational resources about the benefits and risks of options through its Options Industry Council (OIC).

OCC is building a culture that empowers continued learning, authentic innovation, and constant creativity.

About the Intern Program:

OCC is looking for interns who are eager to learn, humble enough to ask questions, and ready to think critically about complex problems. The OCC Internship Program equips students with the real-world skills needed to transition successfully into a career in financial services. As an intern, you will contribute to meaningful projects, applying your skills and knowledge to real challenges facing the business. Your time with us is a real opportunity to make a genuine impact on the future of OCC!

OCC's Year-Round Internship Program is a 12-month opportunity running from January through December and is open to both undergraduate and graduate students who are actively enrolled at a college or university. Interns work up to 20 hours per week during the school year and up to 40 hours per week during the summer, subject to a 1,000-hour cap. The role is based in a hybrid work environment, and overtime is not permitted.

About The Team & Role

The ServiceNow Platform Team is responsible for the administration, development, and ongoing modernization of our ServiceNow instance. The team consists of a Principal Architect, a Lead Developer, three Developers, and two Business Analysts, covering everything from platform architecture and custom development to process design and stakeholder support.

Our current focus is on eliminating technical debt, cleaning up legacy configurations, and modernizing the platform to align with ServiceNow's current best practices and capabilities. This includes refreshing reporting and dashboards, streamlining catalog and workflow automation, and improving the overall reliability and maintainability of the platform for all its users across the organization.

Job Summary & Responsibilities

• Dashboard/reporting build-outs
• Catalog health checks
• Automated test (ATF) creation
• Flow Designer automation
• Test case documentation
• Knowledge base cleanup
• Training material creation, and data quality/CMDB enrichment
• QA Testing
• Documentation

Priority Deliverables

• Catalog-item gaps identified and logged for remediation
• Legacy dashboards migrated to ServiceNow's Platform Analytics capability
• Automated tests (ATF) built for high-use applications, forms, and workflows
• System documentation updated to reflect current design and implementation
• Reusable test case documentation created for upcoming releases

Candidate Qualifications

Rising senior or second-year graduate student, graduating December 2027 or May/August 2028.

Desired Majors

• Information Systems / MIS (Management Information Systems)
• Computer Science / Information Technology
• Business Analytics / Data Analytics
• Business Administration
• Technical/Professional Writing or Communications

Technical Skills/Experience Desired

Preferred

• Basic understanding of ITSM/ITIL concepts (incident, problem, change management)
• Exposure to JavaScript - ServiceNow's scripting is JS-based (client scripts, business rules, Flow Designer scripting steps)
• Familiarity with relational databases / SQL - helps with CMDB relationships and data quality work
• HTML/CSS basics - useful for UI Builder, portal, and catalog form work

Valuable but learnable on the job

• Excel/data analysis skills (pivot tables, basic formulas) - supports the reporting/dashboard and data audit projects
• Technical writing - clear, structured writing for documentation and KB articles
• Basic process mapping / flowcharting - helps with Flow Designer and workflow automation projects
• QA/testing mindset - attention to detail, ability to write test steps and expected outcomes (useful for ATF and test case documentation)

Not required, but a strong plus if present

• Prior exposure to ServiceNow specifically (coursework, certification, or personal project) - rare for interns but a differentiator
• Any low-code/no-code platform experience (Power Platform, Salesforce, etc.) - transferable concepts
• API/integration basics

Additional Qualifications

• Strong attention to detail
• Comfortable learning new software quickly
• Clear written communication
• Comfortable asking questions and working under supervision on production-adjacent systems

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

$25.00 - $25.00

Incentive Range

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

OCC is an Equal Opportunity Employer