Yardi Voyager Support & Systems Specialist

Jobtailor; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Charlotte, NC seeks a client-facing Yardi Support Specialist to serve as a subject matter expert for Yardi Voyager and related applications, delivering frontline technical and functional troubleshooting.

You will coordinate with clients and internal teams, document findings, perform system administration tasks, and guide customers on best practices while managing multiple requests in a fast-paced environment.

Qualifications

• Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role.
• Ability to troubleshoot Yardi issues beyond basic front-end user questions.
• Understanding of real estate operations, commercial property management, accounting workflows, or related business processes.
• Experience supporting end users, documenting issues, and communicating solutions clearly.
• Ability to manage multiple support requests and priorities in a client-facing environment.
• Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment.
• Must demonstrate a genuine enthusiasm for learning and professional growth.
• A strong desire and commitment to continuous learning are essential to this role.
• Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed.

Responsibilities

• Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTS
• Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments
• Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication
• Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment
• Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work
• Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities
• Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues
• Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution
• Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles
• Provide status updates, risks, and recommendations to project management, senior management, and clients as needed

Skills

Client Communication

Analytical Skills

Problem-Solving

Enthusiasm for Learning

Flexibility

Tools

Yardi Voyager

Yardi Elevate

CommercialCafe

Procore

Argus

VTS

System Administration

Configuration Management

Data Validation

Regression Testing

Job description

Jobtailor in Charlotte, NC seeks a client-facing Yardi Support Specialist to serve as a subject matter expert for Yardi Voyager and related applications, delivering frontline technical and functional troubleshooting.

You will coordinate with clients and internal teams, document findings, perform system administration tasks, and guide customers on best practices while managing multiple requests in a fast-paced environment.