Yardi Support Trainer

StuartCo; Minneapolis (MN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health

Flexible Spending Account

Dental

Vision

Life

ADD

LTD

STD

Critical Illness

Accident

401(K)

9 paid holidays

Generous PTO accruals

Job summary

StuartCo is seeking a full-time Yardi Support Specialist to be based in Bloomington, MN. The specialist will provide in-house support for software applications and serve as a liaison between departments. This role requires strong communication skills and a customer-service orientation to assist various teams including IT and Marketing.

Qualifications include a High School Diploma and five years of experience, preferably in multifamily management. The position involves training staff and supporting software systems, contributing to effective organizational processes.

Qualifications

• Five or more years of related work experience.
• Multifamily management experience in leasing or management roles is a plus.
• Able to juggle multiple tasks with limited supervision.

Responsibilities

• Provide timely support resolution via ticketing system, email, phone, and other electronic mediums.
• Provide level-one support for Yardi applications and serve as primary contact.
• Develop best practices for using CoStar and other online tools.

Skills

Excellent written and verbal communication skills

Customer-service orientation

Strong organizational skills

Analytical and problem-solving ability

Proficient in computer skills

Education

High School Diploma

Tools

Yardi suite of products

Office 365

Windows environment

Job description

StuartCo, founded in 1970, represents a diverse array of market‑rate and affordable apartment and townhome options in popular urban and suburban locations, and also offers senior housing campuses.

StuartCo focuses on building a diverse and inclusive workforce. If you’re excited about this role but do not meet all the qualifications listed above, we encourage you to apply. We review all applications.

Job Objective(s)

StuartCo Corporate Office is looking to hire a full‑time Yardi Support Specialist located in Bloomington, MN. The Yardi Support Specialist is responsible for providing in‑house support for assigned software applications and providing computer support for the organization, acting as the liaison to IT and all departments. The role requires working independently and being highly responsive, productive, customer‑service‑driven, and professional while serving as an individual contributor and as part of a team. The specialist works under the general supervision of the IT Director and is a resource for all departments, including Marketing, Accounting, and Property Management.

Working Hours / Location

Typical full‑time 40‑hour week, Monday through Friday, 8:00 AM – 4:30 PM, with a scheduled lunch break. You may be requested to attend meetings or participate in other functions or activities before or after a regular workday and/or on weekends. The general working location is the StuartCo Corporate office at 1000 West 80th St, Bloomington, MN 55420.

Benefits

• Health
• Flexible Spending Account
• Dental
• Vision
• Life
• ADD
• LTD
• STD
• Critical Illness
• Accident
• 401(K)
• 9 paid holidays
• Generous PTO accruals

Job Responsibilities and Duties

• Provide timely support resolution via ticketing system, email, phone, and other electronic mediums. Identify trends to make recommendations for training options or process improvement.
• Provide level‑one support for Yardi Voyager, Yardi CRM, Yardi Rent Café, Yardi Calls for updates/plug‑ins/changes, Yardi Audits, RHR, One Call Now, Better Bot, Microsoft Teams, and serve as primary contact for Yardi.
• Orientation and training for all new hires for the site offices. Onboarding for software applications and tutorials.
• Availability to assist on‑site to train, mentor, and establish StuartCo’s best practices.
• Develop best practices for using CoStar and other online tools to provide current and accurate market data.
• Provide group and individual training for users on current applications, as needed or recommended. Consistently review these applications for new enhancements and workflow improvements, and train users accordingly.
• Work closely with StuartCo leadership to create, modify, and maintain company‑wide workflows, best practices, reporting, and all other related procedures within the property management systems.
• As part of the IT team, install, configure, maintain, and troubleshoot various software applications. Assist with system upgrades, implementations, integrations, releases, and maintenance.
• Explore and analyze the value of new software applications, benefits provided to the organization, and cost/benefit proposition.
• Monitor existing user training materials and documentation, and update them with changes in software and procedures.
• Maintain database integrity and security by providing user provisioning, password changes, and the termination of user access.
• Use analytical and problem‑solving ability to work through the complexity of an issue to find the root cause and resolve a software issue.
• Perform other related duties as required to accomplish the position’s objectives.
• Act as liaison between the IT department and other departments. Research issues to determine when an issue needs to be sent to external support.

Job Functions

Every effort has been made to identify the essential functions of this position. This does not imply these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or an essential function.

Job Standards

• High School Diploma
• Five or more years of related work experience
• Multifamily management experience in leasing or management roles is a plus
• Excellent written and verbal communication skills
• Proficient in computer skills, including Yardi suite of products, Office 365, and Windows environment
• Strong organizational skills with a demonstrated history of taking initiative
• Able to juggle multiple tasks with limited supervision
• Customer‑service orientation; able to work productively and positively with all staff, management, vendors, residents, and others to achieve objectives
• Implement and adhere to organizational policies and procedures
• Critical thinking, problem‑solving, and time‑management skills

Environment Conditions

The Yardi Support Specialist works inside a climate‑controlled building with a normal temperature range.

Equipment

Personal computer and printer, telephone, and software.

Physical Requirements

• Must be able to occasionally push, pull, lift, and/or move over 20 pounds.
• Must be able to occasionally use hands and arms for simple manipulation such as grasping, pushing, pulling, carrying files, carrying office supplies, locking and unlocking doors or cabinets, etc.
• Must be able to continuously use hands for moderately difficult manipulative tasks such as typing, writing, filing, and telephone work.
• Must be able to perform tasks requiring the action of muscles or groups of muscles, such as walking and stooping.
• Must be able to continuously perform tasks that require foot and/or hand‑eye coordination, such as typing or keyboarding.
• Must be able to continuously sit for prolonged periods to perform computer work, file, and organize/process paperwork.

General Notes

• This job description is not intended to be all‑inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties, and hours as needed.
• StuartCo is an at‑will employer. This job description is a guideline and does not constitute a written or implied employment contract.