Yard Associate

Kibler Lumber Do It Center; Hillsboro (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Locally owned and operated

Career advancement opportunities

Employee discounts

401(k) matching

Paid time off

Job summary

Kibler Lumber Do It Center is seeking a Yard Associate to help customers, maintain a clean yard, and support store operations. You will assist customers both in person and by phone, process orders, and help with inventory and loading vehicles.

The role emphasizes teamwork, learning about products, and maintaining high service standards in a busy retail lumber environment. Local ownership supports community involvement and growth opportunities.

Qualifications

• Outstanding customer service skills and professional attitude.
• Knowledge of the store products and willingness to learn.
• Organized, self-starter who thinks independently and solves problems.
• Strong math, reading, writing, and communication skills.
• Knowledge of effective sales methods and techniques.
• Understand how to safely operate a forklift.
• Ability to lift up to 80lbs regularly.

Responsibilities

• Provide excellent customer service by assisting customers in person and on the phone, helping them find merchandise, and suggesting add-on sales.
• Knowledge of point-of-sale systems to assist with price lookup, special orders, and order entry.
• Create an inviting environment by maintaining a clean, organized lumberyard and performing housekeeping tasks.
• Notify customers of promotions and new products.
• Assist in taking regular inventory of stock.
• Help with loading customers' vehicles and verify invoices for correct products.
• Assist with daily upkeep and stacking of lumber.
• Support yard staff as needed.
• Be vigilant for shoplifters and respond per store policy.
• Attend all staff meetings.
• Adhere to store policies and safety standards.

Skills

Customer service

Product knowledge

Organization

Math/reading/writing

Sales techniques

Forklift operation

Lifting up to 80lbs

Tools

Point-of-sale systems

Forklift operation

Job description

Benefits

• varies by location
• Locally owned and operated
• Career Advancement Opportunities
• Employee discounts
• 401(k) matching
• Paid time off

You might be a great fit if…

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary

Yard associates are expected to maintain a positive representation of Kibler Lumber Do It Center by providing an outstanding customer service experience consistent with company values. The main task of a yard associate is to assist customers and maintain a clean and efficient lumberyard. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry.
• Create an inviting environment for customers by maintaining a clean and orderly lumberyard, which will include housekeeping tasks as needed.
• Notify customers of upcoming promotions and new products.
• Assist in taking regular inventory of stock.
• Assist with loading customer’s vehicles. Check invoices to make sure the correct products are loaded.
• Assist with daily upkeep and straightening of lumber stacks.
• Help yard staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.

Qualifications

• Outstanding customer service skills and professional attitude.
• A working knowledge of the products in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Strong math, reading, writing, and communication skills.
• Knowledge of effective sales methods and techniques.
• Understand how to safely operate a forklift.
• Ability to lift up to 80lbs on a regular basis.

Goals

• Continually expand knowledge of all departments, both in the lumberyard and retail store.
• Become a versatile employee, able to help in other areas as needed.
• After enough experience, become a mentor to new employees and help them understand products and retail concepts.