Yacht Client Services & Projects Lead

Hinckley Yachts; Groton (CT); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Waterfront location

Competitive pay

Job summary

Hinckley Yachts in Groton, CT is seeking a Client Service Manager to coordinate service projects, resolve issues, and ensure every yacht meets the highest standards. You will build lasting relationships with clients and work across teams in a fast-paced, craftsmanship-driven environment by the water.

Ideal candidates bring experience in luxury or technical services, strong communication, and the ability to read blueprints, generate cost estimates, and manage workloads end-to-end.

Qualifications

• Experience in customer-facing roles within luxury or technical services.
• Ability to read, analyze, and interpret blueprints/drawings.
• Experience generating financial reports and contracts.
• Experience estimating boat repairs, labor hours and costs.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Coordinate service projects and schedules in the yard.
• Maintain itemized work orders and cost estimates; travel for inspections as needed.
• Communicate with customers during repairs and ensure timely pick-up.
• Ensure quality control and obtain client approval for growth work or changes.
• Support sales and marketing through promotion of services and parts.

Skills

Customer service

Relationship building

Communication

Problem solving

Team coordination

Tools

Microsoft Word

Microsoft Excel

Job description

Hinckley Yachts in Groton, CT is seeking a Client Service Manager to coordinate service projects, resolve issues, and ensure every yacht meets the highest standards. You will build lasting relationships with clients and work across teams in a fast-paced, craftsmanship-driven environment by the water.

Ideal candidates bring experience in luxury or technical services, strong communication, and the ability to read blueprints, generate cost estimates, and manage workloads end-to-end.