Xfinity Retail Store Manager

Blueface Ltd; Sebring (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Comcast in Florida is seeking a store leadership professional to deliver a world-class customer and employee experience while achieving sales goals and maintaining sound operations. You will recruit, coach and inspire a team, ensuring performance standards, compliance, and ongoing training across merchandising and brand initiatives.

The role emphasizes managing nightly and weekend schedules, cash handling, and collaboration with market and regional stakeholders to boost customer satisfaction and

Qualifications

• Bachelor’s Degree preferred.
• 5–7 years of relevant experience in retail or related field.
• Strong coaching, customer experience, NPS, people management, sales and store experience skills.

Responsibilities

• Deliver a world‑class customer and employee experience, achieving sales goals and running a sound operational business.
• Ensure a culture consistent with company expectations by selecting, coaching, and inspiring talent focused on development, feedback, sales and service excellence, training, and personal accountability.
• Communicate business initiatives, performance standards, and process/policy know‑how while striving for high performance and compliance.
• Leverage the Net Promoter System (NPS) to monitor customer feedback, coach and improve the in‑store experience.
• Serve as in‑store owner for merchandising, brand, resets, and all associated training compliance.
• Coach and develop team members on positioning all company products with customers.
• Efficiently run in‑store operations—including inventory, cycle counts, cash management, and other applicable processes and procedures.
• Manage staffing levels and scheduling, ensuring efficient operations.
• Review and analyze operational and financial reports to improve performance and metrics.
• Build collaborative relationships with market, region, and division stakeholders.
• Follow and administer cash handling policies and procedures.
• Lead the retail experience of a well‑visited location, striving to enhance store and customer experience to best‑in‑class.
• Participate in retail tests and pilot experiences related to product, store design, and operational improvements.
• Manage a team of 8–12 direct reports, employ independent judgment, maintain punctual attendance, and work nights, weekends, and overtime as necessary.

Skills

Coaching

Customer experience

NPS

People management

Sales

Store operations

Education

Bachelor’s Degree

Job description

Job Summary

Responsible for delivering a best‑in‑class experience for customers and their store team, managing all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores.

Core Responsibilities

• Deliver a world‑class customer and employee experience, achieving sales goals and running a sound operational business.
• Ensure a culture consistent with company expectations by selecting, coaching, and inspiring talent focused on development, feedback, sales and service excellence, training, and personal accountability.
• Communicate business initiatives, performance standards, and process/policy know‑how while striving for high performance and compliance.
• Leverage the Net Promoter System (NPS) to monitor customer feedback, coach and improve the in‑store experience.
• Serve as in‑store owner for merchandising, brand, resets, and all associated training compliance.
• Coach and develop team members on positioning all company products with customers.
• Efficiently run in‑store operations—including inventory, cycle counts, cash management, and other applicable processes and procedures.
• Manage staffing levels and scheduling, ensuring efficient operations.
• Review and analyze operational and financial reports to improve performance and metrics.
• Build collaborative relationships with market, region, and division stakeholders.
• Follow and administer cash handling policies and procedures.
• Lead the retail experience of a well‑visited location, striving to enhance store and customer experience to best‑in‑class.
• Participate in retail tests and pilot experiences related to product, store design, and operational improvements.
• Manage a team of 8–12 direct reports, employ independent judgment, maintain punctual attendance, and work nights, weekends, and overtime as necessary.
• Carry and lift up to 25 pounds and stand continuously within the store.

Qualifications

• Bachelor’s Degree (preferred, but combinations of coursework and experience are considered).
• 5–7 years of relevant experience in retail or a related field.
• Strong coaching, customer experience (CX), customer service, Net Promoter Score (NPS), people management, sales, and store experience skills.

Work Conditions

Variable schedule that may include nights, weekends, and overtime. Ability to lift up to 25 pounds and stand or move continuously within the store is required.

EEO Statement

Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.