Xfinity Retail Assistant Store Manager

Comcast; Jessup (MD); On-site; USD 26,174 - 42,705; Full time

Job summary

Comcast in Maryland seeks a Retail Store Manager to lead the sales team, deliver exceptional customer service, and meet sales objectives while managing store operations and merchandising. You will coach staff, onboard new hires, and optimize inventory, with analytics to drive improvements.

This role requires willingness to work nights/weekends and maintain attendance. A Bachelor’s degree and 5–7 years retail leadership experience are preferred; strong knowledge of CX and team performance is

Qualifications

• Bachelor's degree preferred; Comcast may consider equivalent mix of coursework and experience.
• 5-7 years of relevant work experience in retail sales leadership.
• Proven ability to coach, develop, and motivate sales staff.

Responsibilities

• Coach retail sales associates to meet targets and service metrics.
• Onboard and develop new hires to deliver exceptional customer experience.
• Maintain visual merchandising and store presentation.
• Coordinate staffing, scheduling, and resolve escalations with Store Manager.
• Improve store efficiency through inventory control and back‑of‑house organization.
• Lead inventory accuracy through cycle counts and best practices.

Skills

Customer Experience (CX)

Managing Sales Teams

Sales Objectives

Coaching

Retail Sales

Store Operations Management

Education

Bachelor's Degree

Job description

Job Summary

This job leads the retail sales team to deliver exceptional customer service and meet sales objectives. It manages store operations, upholds merchandising standards, and optimizes inventory processes. The role also involves coaching staff and leveraging industry insights to drive business success.

Job Description

Responsibilities include:

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement
• Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience
• Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos
• Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently
• Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back‑of‑house organization
• Leading inventory accuracy efforts through regular cycle counts and adherence to inventory‑management best practices
• Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment
• Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team
• Maintaining regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences
• Win as a team: make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law.

Skills

Customer Experience (CX); Managing Sales Teams; Sales Objectives; Coaching; Retail Sales; Store Operations Management

Salary

Primary Location Pay Range: $18.44 - $30.79. Commission for those who overachieve sales targets. Targeted Commission: $9.13. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission under the terms of an applicable plan, while most non‑sales positions are eligible for a bonus. Additionally, Comcast provides best‑in‑class benefits to eligible employees. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years