Assistant Store Manager

Comcast; Town of Florida (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Best-in-class benefits

Commission eligibility for sales positions

Bonus eligibility for non-sales positions

Job summary

A leading media and technology firm is seeking an Assistant Store Manager in the Town of Florida to oversee daily operations and enhance customer experience. The ideal candidate will provide leadership to the retail team, ensure sales goals are met, and uphold store standards. Candidates should have a minimum of 5 years in retail or sales management and exhibit strong coaching abilities. This full-time position offers competitive compensation and benefits.

Qualifications

• 5-7 years in retail operations, sales management, or a related field.
• Experience or coursework may also be considered.
• Mid-Senior level experience required.
• Full-time position requiring flexible hours, including nights/weekends

Responsibilities

• Responsible for the daily operations of the store.
• Provide leadership and coaching to retail sales team.
• Drive store operations consistency and evaluate current processes.
• Ensure compliance with cash handling policies and procedures.
• Manages daily sales floor tasks, staffing, scheduling, and customer escalations.
• Drives inventory accuracy and analyzes store reports to identify opportunities.

Skills

Customer Experience (CX)

Coaching

Troubleshooting

Teamwork

Store Experience

Sales

Professional Integrity

Education

Bachelor's Degree (preferred)

Job description

Comcast is a Fortune 50 leader in media and technology, driving innovation to create the world’s best entertainment and online experiences. We are seeking an Assistant Store Manager to help lead our retail operations.

Job Summary

Responsible for the daily operations of a location and delivering a best‑in‑class experience for the store team and customers. Provide leadership, guidance, coaching, and motivation to the retail sales team to deliver a superior customer experience and achieve desired sales results. Promote a performance‑based culture, foster employee professional development, and collaborate with other store leaders and staff to ensure efficient operations and meet goals.

Core Responsibilities

• Achieves all sales and service metrics through daily supervision, coaching, and consistent performance‑management of the retail sales team.
• Proactively coaches and develops store team to perform at a high level.
• Provides onboarding support, observes new hires, and ensures they are on‑track with training and can provide an exceptional customer experience.
• Ensures store environment consistently follows published planograms and branding standards.
• In cooperation with store manager, oversees all daily sales floor responsibilities, including staffing, scheduling, dress code compliance, sales huddles, and resolution of customer escalations.
• Drives store operations consistency with detailed orientation to back‑of‑house standards and showroom floor processes and procedures; evaluates current processes for improvement and innovation.
• Leads inventory cycle counts, ensuring timeliness and compliance with store, channel and company requirements.
• Reviews store reports to identify improvement opportunities in sales, inventory, cash handling, productivity, and Net Promoter System (NPS).
• Coaches team members on how to position all products with customers.
• Ensures customers and prospective customers are treated with courtesy and professionalism.
• Stays current on new and current products, industry and competitive trends and reinforces findings with the team.
• Administers cash handling policies and procedures.
• Utilizes available tools to monitor customer feedback, coach and take action to improve the store experience.
• Is well‑versed in sales compensation plans and addresses team member questions.
• Builds collaborative relationships with market and region stakeholders, including the operations manager.
• Must be able to carry and lift up to 25‑pound boxes, stand and move around the store constantly.
• Maintains regular, consistent and punctual attendance; must work nights, weekends, variable schedules and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

• Understand and apply operating principles to their work.
• Own the customer experience, think and act in ways that put customers first and promote our products.
• Be enthusiastic learners, users and advocates of our technology, products and services.
• Collaborate to make big things happen; be open to new ideas.
• Participate in the Net Promoter System—join huddles, make callbacks and help elevate opportunities to better serve customers.
• Drive results and growth.
• Support a culture of inclusion.
• Do what’s right for each other, our customers, investors and communities.

Skills

Customer Experience (CX), Coaching, Troubleshooting, Teamwork, Store Experience, Sales, Professional Integrity.

Education

Bachelor’s Degree (preferred). Experience or coursework may also be considered.

Relevant Work Experience

5–7 years in retail operations, sales management or a related field.

Seniority Level

Mid‑Senior Level.

Employment Type

Full‑time.

Job Function

Sales and Business Development.

Compensation & Benefits

Base pay is one part of the Total Rewards. Most sales positions are eligible for commission; most non‑sales positions are eligible for bonus. Comcast provides best‑in‑class benefits and a range of options, expert guidance, and always‑on tools.

Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law.