Xfinity Retail Assistant Store Manager - Santa Cruz, CA

Comcast (CC) of Willow Grove; Santa Cruz (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Commission plans

Performance bonus

Best-in-class Benefits

Job summary

Comcast seeks a leader to drive the retail sales team, delivering exceptional customer service and achieving sales objectives. The role oversees store operations, merchandising standards, and inventory processes while coaching staff to sustain high performance.

Responsibilities include onboarding, scheduling collaboration with the Store Manager, and advancing in-store efficiency through cycle counts and data-driven improvements.

Qualifications

• Bachelor's degree preferred; related coursework or experience may be considered.
• Experience coaching retail staff to meet targets and service metrics.
• Strong understanding of visual merchandising and inventory processes.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics.
• Onboarding and developing new hires to deliver exceptional customer experience.
• Maintain visual merchandising and store presentation and product demos.
• Coordinate staffing, scheduling, and resolve customer escalations with Store Manager.
• Improve store efficiency with inventory control and back-of-house organization.
• Lead regular cycle counts and inventory accuracy efforts.
• Analyze performance data to identify sales trends and process improvements.
• Provide expert product knowledge and stay current with industry trends.
• Demonstrate punctual attendance and flexibility for nights/weekends/overtime.
• Adhere to company Operating Principles and drive customer-focused outcomes.

Skills

Change Management

Coaching

Customer Experience

Problem Solving

Results-Oriented

Education

Bachelor's Degree

Job description

Job Summary

This job leads the retail sales team to deliver exceptional customer service and meet sales objectives. It manages store operations, upholds merchandising standards, and optimizes inventory processes. The role also involves coaching staff and leveraging industry insights to drive business success.

Job Description

Responsibilities:

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement
• Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience
• Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos
• Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently
• Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back of house organization
• Leading inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices
• Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment
• Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

• Change Management
• Coaching
• Customer Experience (CX)
• Problem Solving
• Results-Oriented

Compensation

Pay Range: This job can be performed in California with a good faith estimated pay range upon hire of $19.40 - $28.07 USD. Targeted Commission: $10.53. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree (While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.)

Certifications (if applicable)

Relevant Work Experience: 5-7 Years

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Company Culture

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.