Xfinity Retail Assistant Store Manager - Napa, CA

Comcast (CC) of Willow Grove; Napa (CA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Best-in-class Benefits

Total Rewards

Commission Plan

Bonus Eligible

Job summary

Comcast in California is seeking a Retail Sales Team Lead to drive high performance, coach staff, and ensure exceptional customer experiences. This role oversees store operations, merchandising, and inventory control while partnering with the Store Manager on staffing and escalation resolution.

The ideal candidate has 5–7 years of relevant experience, a Bachelor’s Degree, and a passion for coaching, CX, and data-driven improvements. Night/weekend availability is required.

Qualifications

• Bachelor’s Degree preferred; Comcast may consider coursework/experience in lieu.
• Relevant Work Experience 5-7 years in retail/sales or related field.
• Certifications, if applicable, may be considered.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics.
• Onboarding and developing new hires to deliver exceptional customer experiences.
• Maintain visual merchandising standards and store presentation.
• Coordinate staffing and scheduling with Store Manager.
• Improve store efficiency through inventory control and back-of-house organization.
• Lead inventory accuracy through cycle counts and best practices.
• Analyze performance data to identify sales trends and opportunities.
• Provide product knowledge and stay updated on industry trends.
• Attend shifts as required, including nights/weekends.

Skills

Change Management

Coaching

Customer Experience

Problem Solving

Results-Oriented

Education

Bachelor’s Degree

Relevant Work Experience 5-7 Years

Certifications (if applicable)

Job description

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable peo ple, who bring cutting‑edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast. This job leads the retail sales team to deliver exceptional customer service and meet sales objectives. It manages store operations, upholds merchandising standards, and optimizes inventory processes. The role also involves coaching staff and leveraging industry insights to drive business success.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement
• Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience
• Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos
• Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently
• Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back of house organization
• Leading inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices
• Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment
• Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned
• Previous Comcast experience preferred
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Skills

• Change Management
• Coaching
• Customer Experience (CX)
• Problem Solving
• Results-Oriented

Compensation

• Pay Range: This job can be performed in California with a good faith estimated pay range upon hire of $22.00 - $31.83 USD.
• Targeted Commission: $10.53
• Application window: 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus.

Benefits

• best-in‑class Benefits to eligible employees.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• We provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the compensation and benefits summary on our careers site for more details.

Education and Qualifications

• Bachelor’s Degree
• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
• Certifications (if applicable)
• Relevant Work Experience 5-7 Years

Equal Opportunity Statement

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Company Culture

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.