X/Twitter Community Manager

Best Friend Finance; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation including cash and potential token grants

Medical, dental, and vision insurance

Flexibility to work remotely for 2 months/year

3 weeks vacation and additional paid days off

Paid parental and bereavement leave

Job summary

A progressive financial services firm in San Francisco is seeking a Community Manager to lead and grow their community. Candidates should have over 3 years of experience in technology and crypto, with a strong background in community management and customer success systems. The role offers competitive compensation and benefits including healthcare and paid leave. Relocation support to San Francisco is provided.

Qualifications

• 3+ years of relevant experience in technology and crypto.
• Experience leading and growing a community.
• Great communicator, comfortable hosting live events.
• Experience scaling and operationalizing customer success systems.
• Operational experience in a crypto startup/project.
• Experience managing and growing a team.
• Active on social media with an existing following.
• Deep understanding of the crypto ecosystem.
• Great communicator, comfortable hosting live events.
• Exceptional organizational and project management skills.
• A growth-oriented self-starter.

Responsibilities

• Manage and grow UGLYCASH's community.
• Create community content and resources.
• Coordinate and run in-person events and meetups.
• Scale community support and moderation infrastructure (CRM, support ticketing systems).
• Coordinate and run in-person community events and meetups.
• Collect and synthesize community feedback to influence product development.
• Serve as a public ambassador and figurehead for UGLYCASH.

Skills

Community management

Communication

Project management

Customer success

Crypto ecosystem understanding

Job description

About us

UGLYCASH is both a statement and our way to deliver the difference against everything that is wrong with traditional finance — the dishonesty protected by fine print, and cold, distant financial institutions that discriminate based on location, identity, or wealth.

We aim to do things differently: to replace dishonesty and fine print with transparency and honesty, to promote global financial inclusion, and to foster human connection instead of cold corporate facades.

We have built our services to stand apart — to show that we are not like traditional institutions. Our name is a statement of our commitment to authenticity, honesty, and human connection, which is how we build trust.

Why do we do this? We are driven by a deeper mission — access to stable currency is a human right. Disparities in financial access fuel inequality and migration. We exist for the people, to serve everyone.

Follow us on:

Instagram

TikTok

Recent overview from Gabo on X (CEO)

What you’ll be doing:

• Working full-time in San Francisco (relocation support provided)
• Manage and grow UGLYCASH's X community
• Create, curate, and produce community content (live streams, online resources, social posts)
• Scale community support and moderation infrastructure (CRM, support ticketing systems)
• Coordinate and run in-person community events and meetups
• Collect and synthesize community feedback to influence product development
• Serve as a public ambassador and figurehead for UGLYCASH

What we look for in you:

• Located in the United States and willing to move to San Francisco after hire (relocation support provided)
• 3+ years of relevant experience in technology and crypto
• Experience leading and growing a community
• Experience scaling and operationalizing customer success systems
• Operational experience in a crypto startup/project
• Experience managing and growing a team
• Active on social media with an existing following
• Deep understanding of the crypto ecosystem
• Great communicator, comfortable hosting live events
• Exceptional organizational and project management skills
• A growth-oriented self-starter

• Compensation: Competitive plan including cash and potential token grant
• Healthcare: Medical, dental, and vision insurance
• Remote work: Flexibility to work remotely for 2 months/year
• Paid time off: 3 weeks vacation, sick days, holidays, and bonus days
• Parental & bereavement leave: Paid leave for new parents and family emergencies