X-Ray Field Service Engineer

MXR Imaging Inc; Washington (District of Columbia); Remote; USD 75,000 - 110,000; Full time

Job summary

MXR Imaging Inc, The Imaging Solutions Company, is seeking an experienced X-ray Field Service Engineer to service and troubleshoot medical imaging equipment nationwide. Based at home with limited travel, you will perform corrective maintenance, PMs, installations, and ensure OEM specifications are met at customer sites.

This role requires strong communication, documentation, and compliance with FDA and safety standards.

Qualifications

• High School diploma or equivalent.
• 5+ years' experience in medical imaging field service.
• Experience with multiple OEM systems (Carestream, Canon, GE, Konica Minolta).
• Valid driver's license with clean driving record.

Responsibilities

• Provide maintenance, troubleshooting and repairs for medical imaging equipment including PACS and networking environments.
• Install imaging equipment and coordinate site planning with customers and contractors to OEM specifications.
• Complete state and FDA paperwork for installation of radiation generating equipment.
• Order parts and supplies required to maintain equipment.
• Maintain knowledge of applicable federal, state, and local laws and industry standards.
• Provide on-call service coverage after normal business hours on a rotation basis.
• Complete service tickets, time sheets, expenses, and FDA/radiation reporting as required.

Skills

Customer service

MS Office

Verbal & written communication

Detail oriented

Education

High School diploma or equivalent

AA in Electronics

Tools

Carestream

Quantum Medical Imaging

Canon RadPRO

Del Medical

Konica Minolta

GE AMX

OEC C-Arms

Job description

Job Description

MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sales, service, training, parts and supplies in the nation. MXR is a full-service medical imaging company, offering an array of services that rival OEM service programs. The MXR product portfolio is diverse in options of new, used and reconditioned equipment for CT, MR, ultrasound, DR, CR, x-ray and ultrasound probes. The assortment of consumable and durable goods spans multiple product categories including film, radiation protection, contrast and contrast-delivery systems, patient positioning and transport, markers, quality assurance, phantoms, and much more.

Location: Seattle, WA

Position Description: MXR Imaging, Inc, a nationwide provider of Medical Imaging solutions in x-ray, CT, MRI and Ultrasound, is seeking an experienced X-ray Field Service Engineer. This person will be responsible for Corrective Maintenance and troubleshooting of Medical Imaging equipment, scheduled Planned Maintenance (PM) events and installation of medical imaging equipment at customer's facilities. This position is home office based. Limited overnight travel for service and training is expected.

Roles & Responsibilities

• Provide a high level of customer satisfaction by providing ongoing maintenance, technical Support, troubleshooting and repairs for medical imaging equipment, to include basic x-ray, both stationary and portable, digital imaging, PACS and networking environments, C-Arms, Ultrasound and Flouro systems.
• Installation of imaging equipment to include some project management, site inspections, assist with site planning and interaction with customers and contractors as needed to insure preparation of the site to OEM specifications.
• Completion of all necessary state and FDA required paperwork associated with the installation of radiation generating equipment.
• Ordering of parts and supplies required to maintain equipment and tickets assigned.
• Maintains a working knowledge and complies with all applicable federal, state, and local laws, regulations and industry standards.
• Provides "On-Call" service coverage after normal business hours on a rotation basis with fellow team members in the area.
• Completion of all administrative duties to include but not limited to service ticket closure, time sheet completion and submission, expense reporting, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance as required by company policy.

Requirements

• Education & Certifications: Required - High School graduate or equivalent. Preferred - AA in Electronics.
• Experience: 5 Plus years' experience in the Medical Imaging Field Service industry with proven knowledge and skill in diagnosing and repair Medical Imaging equipment. Training and experience on the following OEM's and equipment lines is a plus...
• Carestream Medical Imaging SystemsQuantum Medical ImagingCanon RadPRO Portables and In-roomDel MedicalKonica Minolta Digital Imaging SystemsFuji DR Imaging ProductsGE AMX Portables & OEC C-ArmsSummit / Amrad Medical Imaging
• Must have a valid, active and incompliance (to company policy) driver's license and solid driving record for a minimum of five years REQUIRED

Competencies

• Detail oriented and self-motivated individual.
• Proficient in MS Office applications including Word, Excel, Outlook.
• Proficient in basic computer skills, windows and networking applications.
• Strong verbal and written communication skills required to interact positively with all levels of customer personnel, co-workers and OEM support personnel to achieve positive results for our customers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel all medical equipment and tools. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must be able to lift and or move 50lbs or above. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.