WW RFO NPI Readiness Program Manager

Apple Inc.; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Apple Inc. in Austin, Texas is seeking a seasoned NPI Readiness Program Manager to own end-to-end launch readiness across Retail and Online channels.

You will coordinate global and regional teams, drive readiness across systems, and influence launch decisions with data-driven insights. The role requires 5+ years in program management or operations, plus strong collaboration and execution skills to deliver flawless launches across multiple geographies.

Qualifications

• Bachelor's degree and 5+ years of experience in program management, operations, or supply chain.
• Proven ability to drive complex, cross-functional programs in a global matrixed organization without direct authority.
• Ability to structure ambiguous problems into actionable plans and track milestones across multiple streams.
• Strong attention to detail and commitment to excellence in launch precision.
• High discretion and integrity when handling confidential information.

Responsibilities

• Own end-to-end launch readiness for new product introductions across Retail and Online channels, coordinating WW and regional teams to ensure dependencies are identified, tracked, and resolved.
• Shape launch quote, fulfillment, and conversion strategies using data analysis, collaboration, and a customer-focused approach.
• Partner with SDM, BPR, Retail, Online, Logistics, Ops Readiness and RCC to define launch strategies and execution plans.
• Build and maintain communications infrastructure that keeps partners globally aligned on status, plans, and decisions.
• Establish and continuously improve management systems and processes supporting fulfillment readiness from order to delivery.
• Drive post-ops analysis to identify root causes and opportunities for improvement, implementing changes via cross-functional collaboration.
• Identify opportunities to develop tools and automation to scale business processes over time.

Skills

Program management

Operations & supply chain

Global programs

Cross-functional collaboration

Executive communication

Ambiguity management

Attention to detail

Discretion & integrity

Education

Bachelor's degree

Job description

Austin, Texas, United States Operations and Supply Chain

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The WW Retail Fulfillment Operations (RFO) team operates at the critical intersection of Retail and Operations, ensuring every Apple customer and channel can get what they need, when they need it, anywhere in the world. The NPI Readiness team within WWRFO owns the launch readiness strategies and execution plans that ensure new products launch flawlessly across Retail and Online channels globally. They drive cross-functional readiness and alignment, and ensure every system and process is ready to support an exceptional customer experience from day one.The NPI Readiness Program Manager is a critical DRI in making that happen. You will shape strategies that influence how Apple brings new products to market, own fulfillment readiness across launch programs, and serve as a trusted cross-functional partner from the early stages of planning through post ops review. This is a role for someone who thrives in complexity, operates with a genuine commitment to excellence, and takes real pride in delivering when the stakes are highest.

Description

- Own end-to-end launch readiness for new product introductions across Retail and Online channels, coordinating WW and regional teams to ensure every operational dependency is identified, tracked, and resolved ahead of launch.- Shape launch quote, fulfillment, and conversion strategies, influencing launch decisions through data analysis, collaboration, and a customer-focused approach. Provide timely updates and elevate critical risks to cross-functional and executive teams.- Partner with SDM, BPR, Retail, Online, Logistics, Ops Readiness and RCC to define launch strategies, build execution plans, and ensure cross-functional teams are prepared and aligned ahead of every launch.- Build and maintain the communications infrastructure that keeps partners globally aligned on launch status, changing plans, and critical decisions.- Establish and continuously improve the management systems and processes that support fulfillment readiness execution and accuracy from order placement through delivery.- Drive post ops analysis for each launch to identify root causes and opportunities for continuous process and system improvement. Implement new processes effectively through change management and cross-functional collaboration.- Identify opportunities to develop and implement tools and automation that improve the team's capabilities and scale business processes over time.

Minimum Qualifications

• Bachelors degree and 5+ years of experience in program management, operations, or supply chain, with demonstrated success leading complex global programs in New Product Introductions, Order Management, or Logistics.
• Proven ability to drive complex, cross-functional programs in a global matrixed organization without direct authority, with a track record of building relationships, influencing stakeholders at all levels, and presenting effectively to executive teams.
• Ability to structure ambiguous problems into actionable plans, track critical milestones across concurrent work streams, and maintain clarity and momentum under dynamic timelines.
• Strong attention to detail and a commitment to excellence. In an environment where launch precision directly impacts the customer experience, getting it right matters deeply.
• High levels of discretion and sound judgment. This role operates with access to confidential information and requires a consistent track record of integrity.

Preferred Qualifications

• Ability to manage multiple concurrent launch programs across different timelines and geographies, maintaining clarity on priorities and keeping partners aligned through rapidly changing conditions.
• Highly effective under pressure, remaining calm, organized, and decisive during high-stakes launch windows with tight timelines and limited information.
• Forward-thinking with the ability to make sound decisions with incomplete or fragmented information, comfortable moving fluidly between the macro strategic view and the micro operational detail.
• Experience with system and tool launches, process design and implementation, or fulfillment systems setup.
• A genuine passion for the customer experience, with the drive to ensure every decision made in the launch process connects back to delivering the best possible outcome for Apple's customers.
• Experience spanning both worldwide strategy and regional execution, with the ability to operate fluidly between the two.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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Apple accepts applications to this posting on an ongoing basis.