WW RCC Content Developer

Apple Retail Shop; Shanghai (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Apple is seeking a Content Developer for the RCC Content Development team. You will own end-to-end creation, editing, and publishing of knowledge base documentation used by Retail Customer Care specialists, balancing day-to-day updates with larger projects.

You will collaborate across teams to ensure accuracy, clarity, and launch readiness in a fast-paced environment. This role requires managing multiple priorities, working across time zones, and maintaining confidentiality of sensitive

Qualifications

• 7+ years of validated experience in content creation, communications, or knowledge base documentation.
• Exceptional writing skills in English with the ability to distill complex topics into clear, audience-appropriate language.
• Experience working with global or virtual, cross-functional teams.
• Demonstrated ability to manage multiple projects and deadlines simultaneously.
• Ability to work independently with minimal oversight, including across time zones.
• Strict adherence to confidentiality and content-handling policies.

Responsibilities

• Write, edit, and publish knowledge base documentation using internal tools and content management systems.
• Partner with project teams to identify documentation needs, update or retire content, and track timelines.
• Validate information for accuracy and clarity, resolving conflicts or duplicates.
• Collaborate with WW Instructional Design to develop regional training content for rollout.

Skills

Content creation

Written English

Cross-functional teamwork

Project management

Independent work across time zones

Confidentiality & data handling

Job description

200690334-3715 Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Join a team dedicated to shaping how Apple Retail Customer Care specialists learn, adapt, and deliver exceptional support every day. As a Content Developer, you’ll create and maintain the knowledge base documentation that lives in our specialist-facing tools, occasionally extending into training content, to keep our global RCC organization informed, aligned, and ready for what’s next. This role is built for someone who thrives on ambiguity, moves quickly without losing sight of the details, and is energized by fast-moving, high-intensity projects. If you love turning complexity into clarity, we want to hear from you.

Summary

Posted: Oct 27, 2026
Weekly Hours: 40
Role Number:200690334-3715
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Join a team dedicated to shaping how Apple Retail Customer Care specialists learn, adapt, and deliver exceptional support every day. As a Content Developer, you’ll create and maintain the knowledge base documentation that lives in our specialist-facing tools, occasionally extending into training content, to keep our global RCC organization informed, aligned, and ready for what’s next. This role is built for someone who thrives on ambiguity, moves quickly without losing sight of the details, and is energized by fast-moving, high-intensity projects. If you love turning complexity into clarity, we want to hear from you.

Description

As a Content Developer on the RCC Content Development team, you’ll own the end-to-end creation, editing, and publishing of knowledge base documentation that keeps Retail Customer Care specialists equipped to support customers. You’ll balance day-to-day business update requests with larger project work, partnering across teams to keep content accurate, clear, and launch-ready. This role requires managing multiple priorities at once while working independently in a fast-moving environment.

• Write, edit, and publish documentation using internal tools and content management systems
• Partner with project teams to identify documentation that needs to be created, updated, or retired, and track progress against timelines
• Validate business update requests for accuracy and clarity, resolving conflicting or duplicate content
• Partner with the WW Instructional Design team as needed to develop regional-specific training content that supports documentation rollout and launch readiness

Responsibilities

• Work independently and take full ownership of assigned projects and content with minimal day-to-day oversight
• Manage multiple projects and business update requests simultaneously, prioritizing deliverables in a fast-paced, deadline-driven environment
• Ensure content is clear, consistent, and free of conflicting or duplicate information
• Partner with global business owners and cross-functional stakeholders to validate information before publishing, communicating proactively across time zones
• Track and report on project progress, identifying documentation impacted by upcoming changes
• Adapt quickly to shifting priorities and incomplete information without losing momentum

Minimum Qualifications

• 7+ years of validated experience in content creation, communications, or knowledge base documentation
• Exceptional writing skills, including proficiency in written English, and the ability to distill complex business topics and processes into clear, audience-appropriate language
• Experience working with global or virtual, cross-functional teams
• Demonstrated ability to manage multiple projects and deadlines simultaneously
• Ability to work independently with minimal oversight, including across time zones
• Strict adherence to confidentiality and content-handling policies

Preferred Qualifications

• Experience in corporate communications or editorial writing
• Experience in Instructional Design
• Project management experience
• Exceptional analytical and problem-solving skills, with the ability to manage high volumes of information and determine what’s relevant
• Experience identifying and working through ambiguity by building a network of cross-functional partners
• Adaptability to changing technologies, processes, and business environments
• Track record of success partnering with cross-functional leaders in a global business environment

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace