WS Front Desk Specialist I (part-time)

Salt Lake Community College (UT); Murray (UT); On-site; USD 17,000 - 25,000; Part time

Job summary

Salt Lake Community College Academic Advising is seeking a part-time receptionist to greet guests, answer calls, and assist students in scheduling appointments with advisors. The role requires a friendly, professional demeanor and the ability to triage inquiries and refer students to campus resources.

Minimum qualifications include a high school diploma or GED and at least one year of customer service in an office setting; higher education receptionist experience is a plus.

Qualifications

• High School graduate or GED required; one year of customer service in an office.
• Experience as a receptionist in higher education is preferred.
• Must be approved through the Financial Aid Federal Work-Study Program.

Responsibilities

• Provide warm, welcoming environment at Academic Advising front desk.
• Assist with scheduling appointments and directing students to advisors.
• Triage and refer students to campus resources as needed.
• Notify advisors of demand for services and manage crowd flow.
• Access information to answer FAQs via the A-Z index and Advising site.
• Flexible with work hours during peak periods and coverage needs.
• Other duties as assigned.

Education

High School diploma or GED

Tools

Microsoft Office

Job description

This position serves as the initial contact for all guests to Academic Advising. Perform receptionist duties in a cheerful, professional, and enthusiastic manner. Assist with crowd management during the months with the highest intake of students. This is a part-time position which will provide front desk coverage during regular business hours, Monday-Thursday 8:00am - 6:00pm and Friday 8am-430pm.

Work location and hours will vary depending on the needs of the department.

This is a Federal Work Study position. Applicants must be approved through Financial Aid in order to be considered for this position.

• Provide a warm and welcoming environment to all incoming students and guests of the Academic Advising office.
• Assist students, both in person and over the phone, in scheduling appointments to see their advisors.
• Effectively manage and triage students and redirect them to other services as needed.
• Proactively notify advisors of demand of services.
• Refer students to campus resources.
• Access the A-Z index on the college website as well as the Advising website for information to provide students with quick answers to frequently asked questions.
• Flexibility with work hours during RUSH and for sick, vacation, or other coverage is required.
• Other duties as assigned.

Other duties as assigned.

High School graduate or GED and one year of customer service work experience in an office setting.

Current SLCC student

Applicants must be approved through the Financial Aid Federal Work-Study Program.

Experience working as a receptionist in higher education.