WRTW Sales Manager

SAKS & CO; New York (FL); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, Vision and Dental

Associate discount

Job summary

Saks Fifth Avenue is seeking a Sales Manager to lead client relationships, drive sales and oversee store operations in a luxury retail setting. The role emphasizes creating memorable client experiences, mentoring a team, and executing store events and experiences in partnership with leadership.

Ideal candidates will have strong leadership, strategic thinking, and a proven track record in managing selling and operations teams, with flexibility for evening, weekend, and holiday schedules.

Qualifications

• Strong interpersonal and collaboration skills.
• Ability to thrive in a fast-paced environment with varying daily tasks.
• Capable of organizing and executing operational processes.
• Proven leadership abilities to manage and develop teams.
• Strategic thinker who uses research to inform decisions.
• Track record of delivering results through defined goals and metrics.

Responsibilities

• Establish deep client relationships and drive repeat business.
• Plan client appointments to maximize sales and events.
• Maximize every appointment and client network opportunities.
• Communicate in-store events to enhance engagement and loyalty.
• Collaborate with Store Director and Area Marketing Manager to execute Saks Fifth Avenue events and experiences.
• Identify patterns in client spend to increase wallet share.
• Recruit and onboard new hires to maintain sales momentum.
• Coach Style Advisors to build personal brands and leverage social media.
• Lead education initiatives on product knowledge and clienteling.
• Foster accountability through coaching on policies and performance.

Skills

Interpersonal skills

Collaboration

Fast-paced environment

Organizational skills

Strategic thinking

Leadership

Research & critical thinking

Tools

MS Office

Clienteling tools

Social selling on social media

Job description

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

Who You Are:

• Possess strong interpersonal and collaboration skills
• Ability to work in a fast paced environment where no one day is the same
• Able to organize and execute operational processes
• Inspire others through thoughtful leadership
• Able to strategically come up with solutions based on research and critical thinking
• Drive positive outcomes through objectives and measures, monitors progress and results successfully
• Constantly look for ways to improve the way things are done and comfortable with change and challenging conventions

You Also Have:

• Proficiency in utilizing available technology, including clienteling tools and social media (social selling), and MS Office is required
• Must be flexible in scheduling as the business needs require evening, weekend and holiday schedules
• 3+ years of management experience and a proven track record of success managing a selling and operations workforce and achieving results

As The Sales Manager, You Will:

I. Sales

• Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals
• Relentlessly and consistently deliver memorable client experiences to all; plan client appointments to maximize results
• Maximize every appointment with a client and those of the client's network
• Inform clients of in-store events to enhance their experience of Saks and increase engagement and loyalty, partners the Store Director and Area Marketing Manager to identify Top Clients and seamlessly execute SFA Events and Experiences, including NY Experience, small for all and Limitless experiences
• In partnership with the Store Director and Area Marketing Manager executes the Events and Experience
• Identify patterns in client spend and identify opportunities to increase wallet share
• Increase new client acquisition by leveraging various marketing tools such as, social media platforms, referrals and networking
• Easily pivot priorities based on business needs
• Use multiple channels of technology to strengthen existing relationships and drive new client acquisition
• Use a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences
• Use technology to deliver 24/7 service
• Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential

II. PEOPLE LEADERSHIP

• Responsible for actively recruiting and filling open roles with a sense of urgency
• Seamlessly onboard and train new hires
• In select stores, coaches and develops a team of Managers to ensure the achievement of maximum sales and growth in line with company vision and goals
• Coach and develop Style Advisors to build their personal brand as a fashion authority through proactive outreach
• Coach and develop Style Advisors to leverage social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base
• Drive continued education initiatives for Managers and Style Advisors, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling
• Foster an environment of accountability through ongoing coaching of company policies and procedures, including ongoing performance management as needed

Your Life and Career at SFA:

Be a part of a team of disruptors focused on stores and redefining the luxury experience

Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate

A culture that promotes a healthy, fulfilling work/life balance

• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

• Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance,