Wraparound Facilitator I

Emergence Health Network; El Paso (TX); On-site; USD 35,000 - 47,000; Full time

Job summary

Emergence Health Network is seeking a Wraparound Facilitator to coordinate intensive case management using wraparound planning. The role emphasizes collaboration with families, youth, and community partners to deliver individualized, culturally competent supports.

The incumbent will ensure compliance with HHSC/Medicaid/NWIC, develop care plans, and facilitate team meetings, while maintaining trauma-informed, strength-based practices. This position is full-time and based in El Paso, TX.

Qualifications

• Bachelor's degree in Psychology, Social Sciences or related behavioral field; plus two years of direct casework/case management experience.

Responsibilities

• Deliver intensive case management using wraparound planning per Texas standards.
• Maintain compliance with HHSC, Medicaid and NWIC training requirements.
• Meet care standards and timelines, update plans of care every 90 days or as needed.
• Submit 95% of critical incident reports within 72 hours or three business days.
• Schedule 95% of emergency child and family team meetings within 72 hours to 7 business days.
• Provide high-fidelity wraparound services in a trauma-informed, family-driven approach.

Skills

Wraparound planning

Case management

Facilitation

Communication

Education

Bachelor's degree in Psychology/Social Sciences

Job description

Job Code: WF - 112
Revision Date: August 24, 2026

Starting Salary:

$19.52 hourly; $40,606 annually

FLSA:

Non-Exempt

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

Wraparound is not a service or program; rather, it is a definable process that results in a unique set of community services and natural supports that are individualized for a child and family to achieve a positive set of outcomes. The Wraparound Facilitator will work with the provider community to develop responsive and flexible resources that facilitate community- based interventions and support which correspond with the needs of the youth and family. Care coordination using a wraparound philosophy enables a timely response to the needs of the family and youth across several life domains, incorporates formal and informal supports, and develops personalized interventions and strategies that promote the youth succeeding in their community. This position is responsible for working in full partnership with team members to develop a plan of care, overseeing implementation of the plan, identifying providers of services or family-based resources, facilitating child and family team meetings, and monitoring all services authorized as per the youth's level of care. The Wraparound Facilitator assures that services are delivered consistent with being strength-based, family driven, youth guided, and culturally competent. The Wraparound Facilitator is an advocate of wraparound values and principles of the model.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Utilize the wraparound planning process to deliver intensive case management in accordance with applicable Texas Administrative Code standards and the Texas Resiliency and Recovery Management Guidelines. This includes taking steps that are necessary to assist the youth and family in gaining access to needed services and connecting with service providers, making referrals, arranging and facilitating linkage to community supports, and meeting weekly, more often if needed, with the youth and family.
• Maintain compliance with training set forth by HHSC, Medicaid, and the National Wraparound Implementation Center (NWIC). This includes successfully completing the initial introduction to wraparound training within the first three months of being hired as a wraparound facilitator and participating in ongoing training offered by entities listed.
• Meet standards of care and timelines set forth by HHSC, Medicaid, and the National Wraparound Implementation Center (NWIC). This includes but not limited to completing a clinical eligibility assessment within seven business days of a youth having a positive demographic eligibility screening, submitting revised individualized plans of care at minimum every 90 days or as needed determined by the team in the clinical management of behavioral health services system, update clinical eligibility assessment for reauthorization of YES services annually, develop an effective crisis and safety plan during initial meeting and update crisis and safety plan after each crisis event that the youth experiences.
• Submit 95% of all critical incident reports to HHSC within 72 hours or three business days of being notified of a critical incident.
• Schedule and conduct 95% of all emergency child and family team meetings within 72 hours but no later than 7 business days following a crisis event. The wraparound facilitator must be flexible, willing and able to conduct an emergency child and family team after hours if requested by the youth or family.
• Perform high-fidelity wraparound services based in a trauma-informed, strengths-based, and individualized care model.
• Assures that care is delivered consistent with strength-based, family-driven, youth-guided, and culturally competent values.
• Participate in monthly staffing's with community providers and maintain open, respectful communication with all team members as needed to provide and receive updates on the youth and family.
• Offer consultation and education to internal EHN staff and community partners regarding the wraparound's values and principles.
• Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Writes and presents information concisely. Interprets and understands written information and can listen attentively to verbal and non-verbal cues that lead to a deeper understanding. Possess excellent training and group facilitation skills.
• Performs other duties as assigned.

Minimum Education and Experience Requirements

Requires a Bachelor's degree in Psychology, Social Sciences or related behavioral field; supplemented by two (2) years of direct casework/case management experience; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.

Experience working with children, youths and young adults that have experienced mental health struggles is preferred.

Experience with trauma-informed services; cognitive behavioral therapies, including Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives, preferred.

Required Knowledge and Abilities

Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

This position demands a blend of specific knowledge, technical skills, and professional attributes to effectively serve our community and collaborate with other health professionals. The wraparound facilitator must possess the ability connect and communicate effectively with youths and families, natural supports, and community partners. Strong organizational and time management skills are crucial for this role. The wraparound facilitator is expected to have knowledge and understanding of trauma informed principles and will hold the youth and family's safety as a priority. The ability to be innovative and efficient within this role is fundamental.

Physical Demands

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

• Involves routine and frequent exposure to:
• Bright/dim light; Dusts and pollen.
• Extreme heat and/or cold; Wet or humid conditions.
• Vibration; Fumes and/or noxious odors.
• Traffic; Moving machinery.
• Electrical shock; Heights.
• Radiation; Disease/pathogens.
• Toxic/caustic chemicals; Explosives; Violence.
• Other extreme hazards not listed above.

Special Certifications and Licenses

• Must be able to be credentialed as a Qualified Mental Health Practitioner Community Service (QMHP-CS) within the timeframe designated by EHN.
• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background and drug screen.

Americans with Disabilities Act Compliance (ADA)

Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
• Credentialed, certified, and licensed professionals with adequate training in person-centered, family-centered, trauma informed, culturally-competent and recovery-oriented care.
• Responsible for adhering to the EHN common purpose and service framework to continuously provide exceptional care to all constituents.

Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.