WP Lead Operator

Considine Search; New York (NY); Hybrid; USD 110,000 - 115,000; Full time

Job summary

A legal support services provider located in New York, NY, is seeking a candidate for a document processing role. The position requires excellent communication skills and proficiency in Microsoft Suite. Main duties include formatting documents, coordinating workflow, and providing customer support. The ideal candidate will have three to five years of experience in a similar environment. The role offers a competitive salary of $110,000 to $115,000, with additional overtime and bonus opportunities.

Qualifications

• Expertise in handling and formatting large Excel spreadsheets.
• Ability to analyze documents and provide time estimates.
• Flexibility to cover various shifts as required.

Responsibilities

• Accurately edit/input, scan, convert and format legal documents.
• Assist with workflow coordination to ensure document quality.
• Attend ongoing training classes to develop application proficiency.

Skills

Excellent written and verbal communication skills

Customer service skills

Expert knowledge of Microsoft Suite 2010

Ability to organize and prioritize tasks

Ability to work independently

Education

Three to five years experience in a word processing center environment

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Visio

Microsoft Outlook

Job description

New York, NY

Summary

Participate in the development of departmental procedures. Attend on-going training classes. Assist with accurately entering data in the department’s Document Tracking database. Assist with a seamless turnover of workflow instructions from one shift to next.

Shift: Monday-Friday 4:00 p.m.-11:45 p.m.

Hybrid Schedule-Onsite Monday and Tuesday

Essential Duties and Responsibilities

• Ability to accurately edit/input, scan, convert and format legal documents.
• Ability to take initiative and proactively fill gaps in front desk workload whenever needed.
• Assisting with electronically coordinating workflow to ensure quality document production.
• Excellent written and verbal communication skills across multiple platforms.
• Assisting legal and non-legal personnel, as needed.
• Ability to analyze documents and provide time estimates.
• Ability to handle and facilitate formatting large Excel spreadsheets into a printable format.
• Assisting with coordinating detailed distributions of documents.
• Flexibility to cover other WP shifts, as needed.
• Attending on-going training classes to develop proficiency in all applications used by the firm for document production.
• Ability to assist and facilitate creating and editing graphic presentations.
• Ability to assist and facilitate the SEC compliance of PDFs to a PDFA format.

Knowledge, Skills, and Abilities Required

• Exemplary customer service skills necessary to communicate effectively and provide information with courtesy and tact, often under tight time constraints.
• Being a team player – able to work well with supervisors, coordinators, word processing operators and other departments.
• Expert knowledge of Microsoft Suite 2010 (Word, PowerPoint, Excel, Visio and Outlook).
• Thorough knowledge of computer equipment and various software packages relating to document processing.
• Ability to organize and prioritize numerous tasks.
• Ability to work independently, including being resourceful and problem-solving.

Education and Experience

Three to five years experience in a word processing center environment.

Working Conditions

Normal office environment with little exposure to excessive noise, dust, temperature, etc.

Competitive compensation and benefits to its employees ensuring that we attract and retain the most talented individuals. The expected base salary range for this role is $110,000.00-$115,000.00, plus overtime and bonus. The base salary offer is based on a variety of factors which include, but not limited to, qualifications, education and experience.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Salary: $110,000.00-$115,000.00, plus overtime and bonus
Date Active: 2.7.2025
Exempt/Not Exempt: Non-Exempt