WP-103-3 Director of Facilities

Wisp Resort; McHenry (MD); On-site; USD 25,000 - 39,000; Full time

Job summary

Wisp Resort is seeking a skilled Facilities Maintenance Supervisor to oversee daily upkeep of the resort's buildings and spaces, including front-of-house areas, guest rooms, pools, and event spaces. This role schedules, trains, and leads staff, coordinates with vendors, and ensures safety standards are met across indoor and outdoor environments.

You will manage preventive maintenance, track work orders, and assist with capital projects while keeping operations running 24/7.

Qualifications

• Experience in facility/building maintenance and repairs.
• Ability to supervise and train staff.
• Strong safety awareness and OSHA familiarity.
• Excellent written and verbal communication.

Responsibilities

• Oversee daily maintenance of resort buildings and spaces.
• Hire, train, and schedule maintenance staff.
• Coordinate with vendors and manage tools and inventory.
• Ensure safety procedures and logs are maintained.

Skills

Facilities maintenance

Supervisory

Safety compliance

Communication skills

Education

High School diploma

Job description

Position Summary: Oversees the daily maintenance and public services of the resort facilities and buildings, including setting up rooms and spaces for the season and the various groups and special events. Performs the tasks of cleaning and maintaining the facilities and buildings.Essential Duties & Responsibilities:Wisp Resort is a four-season ski, golf, and recreational destination resort. Because of the nature of the resort business, employees may be asked to perform other duties outside of the job description. Also, hours of operation are 24/7 including weekends and holidays.Responsible for the upkeep of buildings.Repair and maintenance of all facilities and equipment, including plumbing, electrical, air-conditioning, and heating.Repair and maintenance of hotel guest rooms, pool, fitness center, firepits, and courtyard spaces.Repair and maintenance of all machines.Log and document detailed records per standards and regulations.Complies with all OSHA requirements.Ensure a safe and accident-free environment.Maintains the hotel and resort lock and key program.Manages and actively engages in cleaning the resort including all public, employee, and storage spaces.Resort spaces to be cleaned include the inside and outside of the base lodge, pool hallway, DC’s lobby, lodge and hotel entrances and walkways, Yurt Village, Mountain Park, Pumphouse, and Whitewater Lodge.Respond to emergencies and requests for facility and equipment repairs.Make sure tools, equipment, and supplies are organized and stored.Maintain and order inventory as necessary for cleaning and building maintenance supplies.Stays current with assorted options for equipment and supplies for general cleaning.Perform pricing analysis for best costs to meet or come in under budget.Timeline and track all facility work projects for quality and completion.Perform mandatory safety tests and ensure necessary safety inspections by outside contractors.Hire, train, and schedule the maintenance and public services staff.Contract with outside services as necessary for specialty cleaning and maintenance projects.Coordinate with various departments to decorate the facilities as appropriate for time of year and season.Attend weekly BEO Meetings to receive and review event sheets and coordinate for the set-up and tear-down of all group sales events, including tables, chairs, AV equipment, dance floor, etc floor plan as furnished by the sales or marketing departments.Understand that changes are an inevitable part of group sales and marketing events which will require flexibility and ability to make them happen, sometimes on short notice.Responsible to have AV equipment set up and working as well as be available for any assistance as needed.Ensure that all trash is removed daily, tables and chairs are set and straightened, and all spaces are presentable every day – whether rooms are set for the season or a group sales or marketing function or event.Use event orders with floor diagrams to provide an accurate setup of groups sales or marketing events.Develop as needed and utilize check lists to ensure that all rooms and events spaces are to standard.Working under pressure while handling and delegating multiple duties at the same time presents solid leadership to take control of the facility and building needs, motivate staff and solve problems quickly.Ensure proper sanitation and safety of the facilities using the most current guidelines and expectations.Plan and coordinate capital improvement projects to maintain top-notch front of house standards and make improvements that better the image, look, and feel.Maintain knowledge of resort operations and happenings to ensure guests and employees are informed and have the needed information.Maintain a strong commitment to organizational goals, values, and guest services standards.Maintain a guest-centric focus and safety awareness.Qualifications:Successful execution of this job requires an individual to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.Maintain the ability to prioritize a variety of tasks under often strict time requirements.Work under pressure while handling multiple duties and delegating as needed – possibly at the same time.Excellent customer service ethics, troubleshooting, and decision making.Exhibit an ongoing willingness and desire to learn new systems as needed.Work well independently, as a team member, and with all departments.Exhibit a willingness to accept change as an inevitable part of a dynamic business and understand responsibilities and requirements evolve.Ability to welcome and engage appropriately with both guests and staff.Education and/or Experience:High School diplomaPrevious facility and/or building maintenance experienceSupervisory experienceLanguage Skills:A working knowledge of EnglishStrong communication and interpersonal skillsBasic EnglishEffective communication and interpersonal skillsMathematical Skills:Basic math and analytical proficiencyCertificates, Licenses, Registrations:Driver’s License, unrestricted, with insurable driving recordCertified Pool Operator CertificatePhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Standing, reaching, lifting, bending, squatting, kneeling, stooping, climbing, and pushing and pulling items.Manual dexterity, auditory and visual demands, including back strain, eye strain, repetitive motion.Standing for extended periods of time.Work in small and cramped spaces.Perform tasks in high places such as a roof or tall ladder.Carry heavy equipment.Exposure to the elements and the physical standards of a particular task may demand good physical condition.Ability to lift to 50lbs.Work Environment/Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work will be performed both indoors and outdoors, so extreme heat or cold may have to be tolerated.Duties may be physically demanding or stressful at times, particularly during peak season time periods.Resort atmosphere with many varied work areas.