Wounded Warrior Case Manager — Family & Transition Support

Zeiders Enterprises, Inc; North Carolina; On-site; USD 55,000 - 75,000; Full time

Job summary

Zeiders Enterprises, Inc. seeks a Non-Medical Case Manager to support Marines and their families through the Wounded Warrior Call Center, handling non-medical case management and outreach until issues are resolved.

The role requires a bachelor's degree with federal experience or equivalent, strong counseling and communication skills, and familiarity with Marine Corps culture; pre-employment background checks apply.

Qualifications

• Bachelor's Degree plus 3 years' experience with federal government or non-medical case management
• Counseling experience or similar work in civilian community service settings
• Strong interpersonal communication skills
• Excellent oral and written communication skills
• Knowledge of Marine Corps culture
• Understands Marine ethos and working with Marines
• Proficiency in Microsoft Office Suite and ability to prepare management reports

Responsibilities

• Provide financial, administrative, personal, and transitional support for non-complex cases.
• Maintain and work cases until all issues are resolved before transferring them back to the CCR for continued outreach and support
• May provide 120-day post End of Active Services (EAS) support for Recovering Service Members as directed
• Document concerns/issues of the WII Marine in MCWIITS

Skills

Counseling experience

Interpersonal communication

Oral communication

Written communication

Time management

Problem solving

Customer service

Teamwork

Education

Bachelor's Degree

High School Diploma (alternative)

Tools

Microsoft Office Suite

Job description

Zeiders Enterprises, Inc. seeks a Non-Medical Case Manager to support Marines and their families through the Wounded Warrior Call Center, handling non-medical case management and outreach until issues are resolved.

The role requires a bachelor's degree with federal experience or equivalent, strong counseling and communication skills, and familiarity with Marine Corps culture; pre-employment background checks apply.