Wound Care Coordinator

Southcoast Health; Fall River (MA); On-site; USD 25,802 - 43,408; Full time

Benefits offered by this job

403B Retirement Plan with company match

Tuition assistance

Generous Earned Time Off Package

Job summary

Southcoast Health is hiring a Wound Care Coordinator to manage front office functions at Charlton Memorial Hospital in Fall River, MA. In this role, you will help schedule patient appointments and ensure high levels of customer service.

The ideal candidate should have excellent communication skills, attention to detail, and at least two years of relevant front desk experience. A competitive compensation package and opportunities for professional growth are offered.

Qualifications

• Requires strong communication skills and the ability to handle multiple priorities.
• A minimum of two years related experience in front desk responsibilities in a medical setting.
• Competence in Microsoft Windows software preferred.

Responsibilities

• Manage front office functions for the Wound Care Center.
• Schedule patient appointments and answer telephone inquiries.
• Transcribe orders accurately into electronic health record.

Skills

Strong communication skills

Excellent customer service

Attention to detail

Organizational skills

Microsoft Windows proficiency

Education

Completion of high school and additional courses

Associate degree preferred

Job description

Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Job Details

• Hours: 40 hours
• Shift: Day shift, Monday - Friday 7:30am - 4:00pm
• Location: Charlton Memorial Hospital - Fall River, MA

Benefits

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training
• Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Program Director of the Wound Care Center. The Wound Care Coordinator manages a variety of front office functions and office suites to assist the staff of the Wound Care Center. Duties may include but are not limited to schedule patient appointments including initial visits as well as follow-up, answer telephone, triage calls, take and relay messages, discuss patient charges and collect copayments, verify patient insurance and participate in the pre‑authorization insurance process, and resolve a variety of routine questions, inquiries from patients, physicians and other hospital personnel while maintaining the highest level of customer service and timeliness with follow‑up. Transcribe orders accurately into electronic health record for new patients, including provider's orders for ancillary testing, consults, biopsies and cultures. All wound center employees must perform their job responsibilities according to Healogics policies and standard work, hospital policies and procedures, as well as to accrediting organizations, and federal and state regulations as applicable.

Qualifications

• Equal to completion of four years of high school plus additional courses or training.
• Associate degree preferred.
• Strong communication skills and the ability to handle multiple priorities with attention to detail required.
• Excellent customer service, interpersonal, organizational and computer/data skills required.
• Demonstrate competence in Microsoft Windows software, i.e. Word, Excel, etc. Medical terminology and/or coding preferred.
• Requires ability to work in a fast-paced environment and to work on multiple projects at the same time.
• A minimum of two (2) or more years related experience in front desk responsibilities in a medical practice or outpatient clinic is strongly preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Compensation

Pay rate will be determined based on level of experience.

Pay Range

USD $18.73 - USD $31.51 /Hr.