Wound Care Clinic Operations Lead

Northwest Florida Community Hospital; Chipley (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and AD&D insurance

Short-term and long-term disability

Paid time off

401(k) retirement plan with employer 4

Employee Assistance Program and Life‑s

Job summary

Northwest Florida Community Hospital is seeking a Wound Healing Institute Coordinator to manage daily administrative operations, coordinate patient care workflows, and support providers and staff in delivering timely wound care services.

The role emphasizes coordination of referrals, authorizations, and billing-related tasks while ensuring accurate records and HIPAA-compliant processes. Ideal candidates will have healthcare admin experience and strong organizational skills.

Qualifications

• High school diploma or equivalent required.
• Previous healthcare administrative, clinical, physician office, wound care, or medical billing experience preferred.
• Experience with insurance verification, referrals, prior authorizations, claims, and/or reimbursement preferred.
• Knowledge of medical terminology and healthcare documentation preferred.
• Experience working in a hospital, outpatient clinic, physician practice, or similar healthcare environment preferred.

Responsibilities

• Coordinate the daily administrative and operational workflow of the Wound Healing Institute.
• Serve as a primary point of contact for patients, providers, clinical staff, referring offices, and insurance representatives.
• Coordinate patient referrals, appointments, follow-up visits, and other aspects of the patient care process.
• Obtain and process referrals and insurance authorizations in a timely manner.
• Verify patient insurance coverage, benefits, copays, deductibles, and other applicable patient financial responsibilities.
• Communicate insurance and financial information to patients in a professional and understandable manner.
• Review EOBs, insurance correspondence, and claim information as needed.
• Assist with identifying and resolving billing and reimbursement issues.
• Maintain accurate patient records and ensure required documentation is complete and available.
• Work closely with providers and clinical staff to ensure documentation supports appropriate billing and reimbursement.
• Maintain confidentiality and comply with HIPAA regulations and hospital policies.
• Assist with developing and maintaining efficient clinic processes and workflows.
• Track and maintain reports related to patient volume, referrals, authorizations, billing, and other departmental activities.
• Assist with supply ordering, inventory coordination, and other administrative needs of the Wound Healing Institute.
• Support quality improvement initiatives and ensure compliance with applicable hospital and regulatory requirements.
• Perform other duties as assigned.

Job description

Northwest Florida Community Hospital is seeking a Wound Healing Institute Coordinator to manage daily administrative operations, coordinate patient care workflows, and support providers and staff in delivering timely wound care services.

The role emphasizes coordination of referrals, authorizations, and billing-related tasks while ensuring accurate records and HIPAA-compliant processes. Ideal candidates will have healthcare admin experience and strong organizational skills.