WORKTECH Community Manager

WORKTECH; Indiana (PA); Hybrid; USD 61,000 - 81,000; Full time

Benefits offered by this job

Hybrid working

Company share options

International travel

Training opportunities

Holiday entitlement

Job summary

WORKTECH Academy is seeking a bright, proactive Community Manager to drive memberships, manage members and sector-specific communities, and work on strategic projects for WORKTECH Academy.

You will cultivate and manage WORKTECH Academy global chapters in New York/North America, APAC and EMEA across four sectors: financial, legal, tech and life sciences, liaising with senior-level decision makers and fostering an interest in technology, architecture, culture and the future of work.

Qualifications

• Graduate level or equivalent industry experience.
• 2+ years as Community Manager or Membership Manager.
• Proficient with Microsoft 365.
• Experience with WordPress.
• Experience with CRM systems (Salesforce).

Responsibilities

• Manage Global Chapters and oversee WORKTECH Academy chapters with local leads.
• Drive new memberships and upsell/cross-sell memberships and thought leadership projects.
• Assist Development Director with proposals and pitches.
• Attend virtual/in-person events to network and expand industry contacts.
• Maintain accurate records of key requirements and logistics.
• Develop in-depth knowledge of offerings to enhance sales opportunities.
• Craft targeted member communications to engage members and promote initiatives.
• Update article posts on the WORKTECH Academy platform via WordPress.
• Identify new ways to engage and grow the membership base.

Skills

Membership management experience

Proactive, self-starter

Excellent communication

Senior stakeholder engagement

Education

Graduate level or equivalent

Tools

Microsoft 365

WordPress

Salesforce CRM

Job description

WORKTECH Academy is the world's leading membership club and intelligence platform exploring the future of work. We have a roster of global high-profile member organisations from several different sectors who are seeking knowledge, data, and insights to inform their workplace strategies.

We are looking for a bright, driven, social, and proactive Community Manager to drive new memberships, manage existing members and sector-specific communities as well as work on strategic projects for WORKTECH Academy. Key to the role is the cultivation and management of a collection of WORKTECH Academy global chapters in New York/North America, APAC and EMEA focused on four sectors: financial, legal, tech and life sciences. You will have a background in membership sales, customer success, or membership management, experience in liaising with senior-level decision makers, and possess an interest in technology, architecture, culture, design and the future of work.

WORKTECH Academy is the world's leading membership club and intelligence platform exploring the future of work. We have a roster of global high-profile member organisations from several different sectors who are seeking knowledge, data, and insights to inform their workplace strategies.

We are looking for a bright, driven, social, and proactive Community Manager to drive new memberships, manage existing members and sector-specific communities as well as work on strategic projects for WORKTECH Academy. Key to the role is the cultivation and management of a collection of WORKTECH Academy global chapters in New York/North America, APAC and EMEA focused on four sectors: financial, legal, tech and life sciences. You will have a background in membership sales, customer success, or membership management, experience in liaising with senior-level decision makers, and possess an interest in technology, architecture, culture, design and the future of work.

What you can look forward to working at WORKTECH Academy

• Accelerated career growth within our organisation
• Engage with a prestigious portfolio of Fortune and FTSE-listed clients, opening doors and expanding your career horizons
• Gain hands-on experience with clients and stakeholders across all levels, building a valuable network while honing your skills
• You will have the opportunity to engage with an extensive network of clients through UnGroup, expanding your professional connections and experiences

Key Responsibilities

• Manage Global Chapters: Cultivate and oversee WORKTECH Academy chapters, working with local leads.
• Drive New Business: Upsell and cross-sell memberships and thought leadership projects, utilising the chapters as a platform.
• Business Development Support: Assist the Development Director with proposals and pitches.
• Industry Engagement: Attend virtual/in-person events to network, attract new members, and expand industry contacts.
• Chapter Administration: Maintain accurate records, tracking key requirements and logistics.
• Membership Expertise: Develop in-depth knowledge of offerings to enhance sales opportunities.
• Member Communication: Craft targeted messages to engage members and promote initiatives.
• Content Management: Update article posts on the WORKTECH Academy platform via WordPress.
• Innovative Engagement: Identify new ways to engage and grow the membership base.

Requirements

• Graduate level or relevant industry experience
• Proven 2 years + of work experience as a Community Manager or Membership Manager
• Proficient use of Microsoft 365
• Proficient use of WordPress
• Experience using CRM systems such as Salesforce

Skills And Characteristics

• Proactive, self starter, able to work and learn independently
• Highly organised, outgoing, professional
• Excellent communication skills (both written and verbal)
• Confident working with senior leaders
• Strong business acumen and understanding of business needs
• Effective time and project management skills
• Time-management skills
• A cool head under pressure
• A keen interest in technology, design, architecture, and culture

Benefits Include

• Salary Package: OTE £45K+ including bonus
• 32 days holiday per annum (incl. Bank Holidays) rising to 37 linked to length of service
• Training and development opportunities
• South West London location
• Hybrid working; typically working 3 days in our office
• Company share options
• International travel