Workshop Controller - Assistant Service Manager

Toyota; Wellington (FL); On-site; NZD 60,000 - 75,000; Full time

Job summary

A leading automotive company is seeking a Workshop Controller/Assistant Service Manager to oversee operations in Wellington. The role involves managing technician workloads, ensuring quality standards, and delivering excellent customer service. Ideal candidates will have automotive experience and strong organizational skills. Join a dynamic team that values hard work and a positive culture.

Benefits

Premium training opportunities

Excellent working culture

Qualifications

• Previous experience in the automotive industry as Technician or Service Advisor.
• Clean and current driver’s license.

Responsibilities

• Manage back-of-house operations and job allocation to technicians.
• Monitor productivity and ensure quality processes.
• Deliver exceptional customer service.

Skills

Organisational skills

Strong communication

Problem solving

Tools

Online dealer management system

Job description

Toyota NZ

Automotive Sales and Repair

Rutherford & Bond Toyota are looking for a Workshop Controller/Assistant Service Manager to join our Wellington Service team.

As our Workshop Controller/Assistant Service Manager, you will be responsible for managing the back-of-house operation. This will involve organising workloads, conducting quality controls and monitoring the productivity and efficiency of our technician staff.

We’re looking for looking an individual who is familiar with the automotive industry, having previously worked as either a Technician or Service Advisor.

This role is not for the faint hearted and will require someone with a strong backbone. We need you to be able to multi-task and manage a busy workload in a fast-paced, pressurised environment; all whilst being able to deliver excellent customer service.

This challenging and busy role will be responsible for the following:

• Job allocation to technician staff
• Monitoring jobs progress and flow, to identify possible job delays
• Daily control of workloads and monitoring measured productivity & efficiency
• Maintaining quality processes and standards to minimise repeat repairs
• Providing daily motivation to a large team of technicians, apprentices and groomers
• Ensuring daily and monthly budget targets are achieved
• Strong delivery of exceptional customer service

The successful applicant will have the following attributes:

• Previous experience in the automotive industry, as either a Technician, Service Advisor or a similar role
• Computer systems savvy with the competency to use our online dealer management system
• Organisational skills and the ability to prioritise workloads
• Strong communication and interpersonal skills combined with the ability to build relationships
• Problem solving skills and confidence in dealing with challenges resulting in excellent outcomes for both the customer and the business
• Clean and current driver’s license

As a franchise dealership, we have the resources to offer premium training opportunities through Toyota New Zealand. We stand by our excellent working culture at Rutherford & Bond Toyota, where we believe in working hard, but also having fun along the way.

If this sounds like you, APPLY NOW by submitting your application online or if you want to hear more about the role, please contact Mara Kerschbaumer (HR Advisor) on [e-mail]

Applications close 15 June 2025. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.