Workplace Services Technician

cw; Louisville (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

cw in Louisville, KY is seeking a Workplace Services Technician to provide hands-on support for furniture installation, repair, relocation, and facility services. You will ensure safe, functional workspaces and collaborate with facilities teams, vendors, and stakeholders.

You will perform furniture installations, repairs, and asset management while supporting move projects and maintaining high service levels for internal customers.

Qualifications

• High school diploma or GED required.
• 2+ years in furniture installation or related field.
• Experience assembling and repairing office furniture systems.
• Ability to read floor plans and installation drawings.
• Ability to lift up to 75 pounds and drive a vehicle.

Responsibilities

• Install and configure office furniture, workstations, and conference room furniture.
• Read layouts and perform workstation reconfigurations.
• Maintain furniture assets and assist with moves, adds, and changes.
• Provide exceptional customer service and effective communication.
• Ensure safety and quality standards in installations.

Skills

Customer service

Reading floor plans

Proficient with hand tools

Proficient with power tools

Strong communication

Lifting up to 75 pounds

Valid driver's license

Education

High school diploma or GED

Tools

Hand tools

Power tools

Job description

Job Title

Workplace Services Technician

Job Description Summary

Position Summary

The Workplace Services Technician is responsible for providing hands‑on support for workplace operations, including furniture installation, repair, reconfiguration, relocation services, and general facility support. This role ensures workspaces are safe, functional, and aligned with workplace standards by supporting office moves, furniture asset management, workstation installations, and employee service requests. The technician works closely with Workplace Services, Facilities Management, Project Managers, vendors, and business stakeholders to deliver exceptional customer service and maintain a productive work environment.

Key Responsibilities

Furniture Installation & Assembly

• Install, assemble, and configure office furniture, including:
  • Workstations
  • Modular furniture systems
  • Desks and tables
  • Ergonomic accessories
  • Storage units and filing systems
  • Conference room furniture
• Read and interpret furniture layouts, floor plans, and installation drawings.
• Perform workstation reconfigurations to support business and occupancy needs.
• Ensure all installations comply with manufacturer specifications and workplace standards.

Furniture Repair & Maintenance

• Diagnose and perform repairs on office furniture systems and components.
• Replace damaged or worn parts including:
  • Task chair mechanisms
  • Drawer slides
  • Workstation panels
  • Electrical and cable management components
  • Desk hardware and accessories
• Conduct preventive maintenance inspections to extend furniture life and improve asset utilization.
• Coordinate warranty repairs and vendor support when required.

Move, Add, Change (MAC) & Relocation Services

• Execute employee office moves and department relocations.
• Support large-scale office restacks, consolidations, and decommissioning projects.
• Coordinate packing, transportation, installation, and setup of workplace assets.
• Relocate furniture, equipment, and workplace technology as directed.
• Assist in project planning activities by providing site assessments, furniture inventories, and move logistics support.
• Ensure minimal disruption to business operations during relocation activities.

Asset & Inventory Management

• Maintain accurate records of furniture inventories and workplace assets.
• Track furniture utilization, storage inventory, and redeployment opportunities.
• Identify reusable furniture and equipment to support sustainability and cost reduction initiatives.
• Conduct periodic asset audits and inventory reconciliations.

Workplace & Facility Support

• Respond to service requests related to furniture, workspace setup, and facility issues.
• Set up conference rooms, training rooms, and special events.
• Support workplace readiness initiatives and occupancy changes.
• Assist with workplace inspections and safety compliance activities.
• Maintain storage areas, staging spaces, and furniture warehouses in an organized manner.

Customer Service

• Serve as a primary point of contact for workplace and furniture‑related support requests.
• Communicate effectively with employees, vendors, and project teams.
• Deliver timely and professional service while maintaining a customer‑focused approach.
• Provide workspace solutions that enhance employee experience and operational efficiency.

Qualifications

Required

• High school diploma or GED.
• 2+ years of experience in furniture installation, facilities support, workplace services, commercial moving, or a related field.
• Experience assembling and repairing office furniture systems (Steelcase preferred).
• Ability to read floor plans, furniture layouts, and installation drawings.
• Proficient with hand and power tools.
• Strong customer service and communication skills.
• Ability to lift and move up to 75 pounds.
• Valid driver's license with acceptable driving record.

Preferred

• Experience supporting corporate office environments.
• Knowledge of Move, Add, Change (MAC) processes.
• Experience with furniture inventory management systems.
• Familiarity with workplace safety and OSHA requirements.
• Experience supporting decommissioning, consolidation, or relocation projects.
• Furniture manufacturer training or certifications (MillerKnoll, Steelcase, Haworth, etc.).

Knowledge, Skills & Abilities

• Furniture installation and repair expertise.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to prioritize multiple assignments in a fast‑paced environment.
• Understanding of workplace operations and facility management practices.
• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.
• Commitment to workplace safety and quality standards.

Physical Requirements

• Frequent lifting, carrying, pushing, and pulling of furniture and equipment.
• Ability to stand, walk, bend, kneel, and climb for extended periods.
• Ability to safely operate hand tools, power tools,