Workplace Services Manager

RXinsider LTD.; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

GoodRx is seeking a strategic, people‑first leader to oversee operations at our New York Hub, ensuring seamless daily operations, premier facilities, and programs that engage employees.

You will collaborate with local and executive leaders to align space, service, and culture, while managing vendors, contractors, and cross‑functional teams to deliver a workplace that supports how we work.

Qualifications

• Bachelor’s degree and 5+ years in workplace operations, office management, or related fields.
• Experience managing vendor relationships, events, and onsite experiences in a fast-paced environment.
• Strong communication, collaboration, and attention to detail are essential.

Responsibilities

• Oversee daily operations at the New York hub, ensuring high standards of maintenance and general services.
• Own on-site employee experience, manage space activations, food programs, vendors, and events.
• Collaborate with IT, Security, Legal, and Finance to coordinate services and streamline processes.
• Support space planning and seating logistics for hybrid and growth models.
• Monitor and manage the site budget and forecast expenses.

Skills

Google Workspace proficiency

Vendor management

Budgeting & cost control

Communication & collaboration

Event coordination

Problem solving

Education

Bachelor’s degree in related field

Tools

ServiceNow

Slack

Envoy

Canva

Workday

Google Workspace

Job description

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About The Team

At GoodRx, the Workplace team creates environments where employees feel supported, productive, and proud to work. Our mission is to design and operate spaces that are welcoming, efficient, and collaborative, reflecting our values and supporting business goals. From our hubs in San Francisco, New York, and Los Angeles, to our regional offices, we aim to deliver experiences that truly support our people.

The Workplace team focuses on high‑touch service and operational excellence. We manage facilities, food programs, vendor relationships, and day‑to‑day logistics, while also driving employee engagement and cultural connection through thoughtful space and service. We’re strategic operators and creative problem solvers who make GoodRx a great place to work every day.

What You’ll Do

We’re looking for a strategic, people‑first leader to oversee operations at our New York Hub, one of GoodRx’s most high‑impact locations.

You’ll lead the employee experience at the site, ensuring seamless operations, top‑tier facilities, and programming that keeps employees engaged and motivated. You’ll serve as the go‑to point for daily needs, including access control, food service, vendor management, and events, while partnering with local and executive leaders to align space, service, and culture‑building efforts.

This role combines operational excellence with a people‑focused approach. You’ll manage vendors, manage a small team of contractors, and scale processes while working with IT, People, Security, and Finance to deliver a workplace that supports how we work, now and into the future.

Responsibilities

• Lead and oversee daily operations at the New York hub, ensuring a high standard across building maintenance, repairs, mailroom, access, and general services
• Own the employee experience on site, managing space activations, food programs, vendor performance, and event support to ensure everything runs smoothly and aligns with GoodRx culture. Build strong, collaborative relationships with site leaders, team leads, and executives to gather feedback, understand needs, and adjust the workplace experience accordingly.
• Proactively partner with cross‑functional teams, including IT, Security, legal, and Finance, to coordinate services and streamline processes. Oversee vendor management end‑to‑end, including sourcing, contract negotiation, and service oversight across maintenance, cleaning, food, and other workplace functions.
• Support space planning and seating logistics, partnering with relevant teams to ensure optimal use of space and alignment with hybrid and growth models.
• Monitor and manage the operational budget for your site, ensuring cost‑effective delivery of services and accurate forecasting.
• Support internal events and programming in collaboration with the Communications and Engagement teams, creating moments that foster inclusion and connection.
• Communicate policies, updates, and changes clearly and consistently, ensuring that employees understand what is available and how to navigate the office.
• Identify areas for improvement, innovate on existing processes, and assist in implementing new standards and programs developed by the broader Workplace or Experience team.

Qualifications

• Bachelor’s degree and a minimum of 5 years of experience in workplace operations, office management, employee experience, or hospitality, ideally within a fast‑paced, creative, or growth‑oriented environment.
• Proficient in Google Workspace (Docs, Sheets, Drive) with working knowledge of tools such as ServiceNow, Slack, Envoy, Canva, and Workday
• Excellent communication and interpersonal skills with a strong focus on collaboration, service, and attention to detail.
• Demonstrated experience managing office logistics, coordinating with vendors, and supporting events or onsite experiences. Comfortable lifting and moving items up to 50 lbs as needed.
• Proactive, solutions‑oriented self‑starter with a positive attitude and strong organizational and problem‑solving skills.
• Ability to manage budgets, track expenses, and negotiate vendor contracts confidently and efficiently
• This is a full‑time, on‑site position requiring availability Monday through Friday during standard business hours.

Human Resources assists in developing and enforcing workplace policies, including by partnering with the Compliance Team to train employees on policies and procedures important to ensuring workplace safety and security.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job‑related skills