Sr. Workplace Services Specialist

GoodRx, Inc.; New York (NY); On-site; USD 99,000 - 158,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Unlimited vacation

13 paid holidays

Sick leave

Job summary

GoodRx, Inc. is seeking a strategic leader to oversee the NewYork Hub operations, delivering excellent facilities, programs, and services that support a productive, inclusive workplace.

You will manage daily site services, vendor relationships, and a small contractor team, aligning space and culture with business goals. Join a fast-paced, high-impact environment with cross-functional collaboration across IT, Security, Legal, and Finance.

Qualifications

• Bachelor’s degree and at least 5 years of experience in workplace operations, office management, employee experience, or hospitality.
• Proficient in Google Workspace (Docs, Sheets, Drive) with working knowledge of ServiceNow, Slack, Envoy, Canva, and Workday.
• Excellent communication and interpersonal skills with a strong focus on collaboration, service, and attention to detail.
• Demonstrated experience managing office logistics, coordinating with vendors, and supporting events or onsite experiences.
• Comfortable lifting and moving items up to 50lbs as needed.

Responsibilities

• Lead and oversee daily operations at the NewYork hub, ensuring a high standard across building maintenance, repairs, mailroom, access, and general services.
• Own the employee experience on site, managing space activations, food programs, vendor performance, and event support to ensure everything runs smoothly and aligns with GoodRx culture.
• Proactively partner with cross-functional teams, including IT, Security, legal, and Finance, to coordinate services and streamline processes.
• Oversee vendor management end-to-end, including sourcing, contract negotiation, and service oversight across maintenance, cleaning, food, and other workplace functions.
• Support space planning and seating logistics, partnering with relevant teams to ensure optimal use of space and alignment with hybrid and growth models.
• Monitor and manage the operational budget for your site, ensuring cost-effective delivery of services and accurate forecasting.
• Support internal events and programming in collaboration with the Communications and Engagement teams, creating moments that foster inclusion and connection.
• Communicate policies, updates, and changes clearly and consistently, ensuring that employees understand what is available and how to navigate the office.

Skills

Communication

Team collaboration

Customer service

Education

Bachelor’s degree

Tools

Google Workspace

ServiceNow

Slack

Envoy

Canva

Workday

Job description

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Team:

At GoodRx, the Workplace team creates environments where employees feel supported, productive, and proud to work. Our mission is to design and operate spaces that are welcoming, efficient, and collaborative, reflecting our values and supporting business goals. From our hubs in SanFrancisco, NewYork, and LosAngeles, to our regional offices, we aim to deliver experiences that truly support our people. The Workplace team focuses on high-touch service and operational excellence. We manage facilities, food programs, vendor relationships, and day-to-day logistics, while also driving employee engagement and cultural connection through thoughtful space and service. We’re strategic operators and creative problem solvers who make GoodRx a great place to work every day.

What You’ll Do:

We’re looking for a strategic, people-first leader to oversee operations at our NewYork Hub, one of GoodRx’s most high-impact locations. You’ll lead the employee experience at the site, ensuring seamless operations, top-tier facilities, and programming that keeps employees engaged and motivated. You’ll serve as the go-to point for daily needs, including access control, food service, vendor management, and events, while partnering with local and executive leaders to align space, service, and culture-building efforts. This role combines operational excellence with a people-focused approach. You’ll manage vendors, manage a small team of contractors, and scale processes while working with IT, People, Security, and Finance to deliver a workplace that supports how we work, now and into the future.

Responsibilities:

• Lead and oversee daily operations at the NewYork hub, ensuring a high standard across building maintenance, repairs, mailroom, access, and general services
• Own the employee experience on site, managing space activations, food programs, vendor performance, and event support to ensure everything runs smoothly and aligns with GoodRx culture. Build strong, collaborative relationships with site leaders, team leads, and executives to gather feedback, understand needs, and adjust the workplace experience accordingly.
• Proactively partner with cross-functional teams, including IT, Security, legal, and Finance, to coordinate services and streamline processes.
• Oversee vendor management end-to-end, including sourcing, contract negotiation, and service oversight across maintenance, cleaning, food, and other workplace functions.
• Support space planning and seating logistics, partnering with relevant teams to ensure optimal use of space and alignment with hybrid and growth models.
• Monitor and manage the operational budget for your site, ensuring cost-effective delivery of services and accurate forecasting.
• Support internal events and programming in collaboration with the Communications and Engagement teams, creating moments that foster inclusion and connection.
• Communicate policies, updates, and changes clearly and consistently, ensuring that employees understand what is available and how to navigate the office.
• Identify areas for improvement, innovate on existing processes, and assist in implementing new standards and programs developed by the broader Workplace or Experience team.

Qualifications:

• Bachelor’s degree and a minimum of 5 years of experience in workplace operations, office management, employee experience, or hospitality, ideally within a fast-paced, creative, or growth-oriented environment.
• Proficient in Google Workspace (Docs, Sheets, Drive) with working knowledge of tools such as ServiceNow, Slack, Envoy, Canva, and Workday.
• Excellent communication and interpersonal skills with a strong focus on collaboration, service, and attention to detail.
• Demonstrated experience managing office logistics, coordinating with vendors, and supporting events or onsite experiences.
• Comfortable lifting and moving items up to 50lbs as needed.
• Proactive, solutions-oriented self-starter with a positive attitude and strong organizational and problem‑solving skills.
• Ability to manage budgets, track expenses, and negotiate vendor contracts confidently and efficiently.
• This is a full‑time, on‑site position requiring availability Monday through Friday during standard business hours.

Human Resources assists in developing and enforcing workplace policies, including by partnering with the Compliance Team to train employees on policies and procedures important to ensuring workplace safety and security. At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job‑related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits.

• SanFrancisco and Seattle Offices: $108,000.00 - $173,000.00
• NewYork Office: $99,000.00 - $158,000.00
• SantaMonica Office: $90,000.00 - $144,000.00
• Other Office Locations: $81,000.00 - $130,000.00

Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave.

GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company‑paid short‑term and long‑term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria.

GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description.

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [e-mail].

We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or [e-mail] addresses.

GoodRx is America’s healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com. We help Americans get the healthcare they need at a price they can afford. We believe everyone deserves affordable and convenient healthcare. We build better ways for people to find the best care at the best price. We’re here to help. Come and help us create the future of healthcare.