Workplace Services Manager

Clyde & Co; Miami (FL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Clyde & Co in Miami, Florida is seeking a professional to oversee office operations and facility management. The successful candidate will manage teams, implement policies, and ensure adherence to budget controls while providing a high-quality workplace experience for employees and clients.

This hybrid role requires at least 4 years of service management experience and the ability to effectively engage with stakeholders. Proactive problem-solving and interpersonal skills are essential in a dynamic environment.

Qualifications

• Minimum of 4 years of experience in service management or a related role.
• Demonstrated ability to work independently and manage multiple priorities.
• Excellent interpersonal and communication skills.
• Professional presence with the ability to engage effectively with stakeholders.

Responsibilities

• Oversee daily office and facility operations.
• Manage and lead a team of Workplace & Office Coordinators.
• Develop and implement policies related to workplace services.
• Ensure high-level customer satisfaction.
• Manage relationships with service providers and property managers.

Skills

Service management experience

Workplace operations understanding

Customer service principles

Interpersonal skills

Communication skills

Proactive mindset

Job description

The Role

Reporting to the Senior Workplace Services Manager – North America, this person will oversee office and facility operations, capacity planning, health and safety procedures, business continuity planning and act as the point person for outside vendors, service providers and property management across multiple offices. They will manage local workplace teams and serve as a key contact for Partners and Business Services.

The position offers significant autonomy and requires strong judgement, organisational capability and the ability to manage competing priorities in a fast‑paced professional environment. It is a hybrid role that requires travel between offices within the region.

Key Responsibilities

• Oversee daily office and facility operations, ensuring a consistent, high‑quality workplace experience for employees and clients.
• Manage and lead a team of onsite Workplace & Office Coordinators and Managers, providing guidance, training and performance evaluations to enhance service quality and employee development.
• Develop and implement policies and procedures related to workplace services, ensuring compliance with regulations and best practices.
• Foster strong relationships with employees and stakeholders, addressing concerns and ensuring a high level of customer satisfaction.
• Ensure all financial and budget processes and controls are managed and adhered to in line with firm policies and procedures.
• Work with the administrative assistant team, create timelines, allocate resources and monitor progress to meet objectives.
• Manage relationships with service providers, vendors, landlords and property managers, ensuring the firm receives high‑quality and cost‑effective service.
• Support and represent the firm in office fit‑outs and construction projects, coordinating with stakeholders and cross‑functional partners to ensure timelines and standards are met.
• Work closely with Partners and project teams to provide data and recommendations for office footprint optimisation.
• Coordinate with other departments to deliver best‑in‑class services to support organisational goals, ensuring seamless communication and collaboration across teams and offices.
• Participate in recruitment and selection processes for workplace services teams.

Essential Skills And Experience

• Minimum of 4 years of experience in service management or a related role, with a strong understanding of workplace operations and customer service principles.
• Demonstrated ability to work independently, manage multiple priorities and deliver results in a dynamic environment.
• Capability for developing staff through effective delegation, encouraging contributions from team members and undertaking regular reviews of objectives and skills.
• Professional presence with the ability to engage effectively with stakeholders at all levels, both internally and externally.
• Excellent interpersonal and communication skills, with cultural awareness and sensitivity in diverse environments.
• Ability to handle confidential information discreetly.
• Ability to embrace organisational change.
• Proactive, adaptable and solutions‑driven mindset with a focus on continuous improvement.

Our Commitment

Clyde & Co is proud to be an equal opportunities employer and encourages fairness, celebrates diversity and prohibits all forms of discrimination in the workplace.