Workplace Possibilities Coordinator

Standard Insurance; Portland (OR); On-site; USD 76,000 - 112,000; Full time

Job summary

The Standard in Portland, OR is seeking a seasoned professional to serve as the primary contact for employers within Absence and Disability Services. You will develop and implement comprehensive RTW/SAW plans for claimants, ensuring alignment with established protocols and best practices, and guide case managers and accommodation specialists.

You will deliver employer education, manage escalated service issues, and stay current on ADA, PWFA, and related compliance.

Qualifications

• Bachelor's degree in a related field required.
• 4+ years' experience in return-to-work or vocational case management.
• Certification (CRC, CDMS, ARM, CCM, or CPDM) required or obtainable within 2 years.
• Strong knowledge of ADA, PWFA and related compliance.
• Experience interpreting medical information for case management.
• Ability to train others and develop job aids; support employer education.

Responsibilities

• Manage RTW/SAW programs for assigned customers.
• Provide consultation to case managers and accommodation specialists on complex cases.
• Deliver orientation and education to employers, including process overviews and portal guidance.
• Lead moderate projects, audits, and contribute to external publications.
• Occasional travel required.

Skills

Return-to-work experience

Vocational case management

ADA PWFA knowledge

Interpreting medical information

Training / job aids

AI and bots familiarity

Education

Bachelor's degree in related field

Job description

The next part of your journey is right around the corner - with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

Serve as the primary point of contact for employers within Absence and Disability Services, supporting customer retention and facilitating stay-at-work (SAW) and return-to-work (RTW) programs. Oversee, develop, and implement comprehensive RTW/SAW plans for claimants, ensuring alignment with established protocols and best practices. Provide guidance to case managers and accommodation specialists, deliver employer education, and manage escalated service issues while maintaining expertise in ADA, PWFA, and related compliance regulations.

Key Responsibilities

• Manage RTW/SAW programs for assigned customers, ensuring program objectives are met.
• Provide consultation and support to case managers and accommodation specialists on complex cases.
• Deliver orientation and education to employers, including process overviews and portal guidance.
• Recommend improvements to enhance program success and customer experience.
• Lead moderate projects, audits, and contribute to external publications.
• Ability to work occasional travel (planning, team-building, conferences) is a requirement of the role. *

Skills and Background You'll Need

• Bachelor's degree (BA/BS) or related field required.
• Minimum 4 years' experience in return-to-work or vocational case management, or equivalent combination of education and experience.
• Professional certification (CRC, CDMS, ARM, CCM, or CPDM) required or ability to obtain within 2 years.
• Strong knowledge of ADA, PWFA, and accommodation-related compliance and regulations.
• Experience interpreting medical information to support case management activities.
• Ability to provide training, develop job aids, and support employer education.
• Familiarity with emerging technologies such as AI and bots preferred.

Key Behaviors of a Successful Candidate

• Customer Focus : Anticipates and understands employer needs, acting as the primary point of contact.
• Improvement Mindset : Identifies and implements opportunities for efficiency, effectiveness, and innovation.
• Adaptability : Manages diverse cases, adjusts to shifting industry regulations, and responds quickly to changing priorities.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually - PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range: $76,250.00 - $111,500.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are affirmative action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fai