Workplace Operations Manager

Chaos Industries; Washington (District of Columbia); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401k match

Free daily lunch

Job summary

CHAOS Industries is seeking a proactive Workplace Operations Manager for our DC office. You will own daily operations, vendor programs, and the employee experience, scaling processes as the company grows.

A hands-on leader, you’ll balance strategy with execution across spaces, services, and documentation. The role requires 5–7 years in workplace/Facilities, strong vendor management, and exceptional organizational skills.

Qualifications

• 5-7 years of experience in workplace, office management, facilities, or a related field.
• Experience managing vendors and service contracts, and owning a budget.
• Exceptional organizational skills and attention to detail.
• Strong project management instincts and ability to juggle priorities.
• Hands-on, proactive attitude with strategic judgment for when to systematize.

Responsibilities

• Own day-to-day operations across DC building portfolio and serve as primary contact for employees, management, and landlords.
• Manage workplace services end to end, including snacks, supplies, lunch, mail, and on-site amenities.
• Source, onboard, and manage workplace vendors, contracts, pricing, SLAs, invoicing, and reviews.
• Plan and run events and experiences in DC, from team gatherings to leadership visits.
• Manage DC workplace budget, forecast needs, and identify savings without compromising quality.
• Collaborate with Facilities on maintenance, repairs, space moves, and buildings issues.
• Support office expansions, renovations, relocations, and occupancy planning.
• Coordinate with IT, Security, Finance, People, Legal, and leaders across the business.
• Maintain leases, floor plans, workplace standards, vendors, and ops documentation.
• Develop standardized docs, workflows, and repeatable processes for operations.

Skills

Vendor management

Operations planning

Stakeholder coordination

Project management

Organizational skills

Education

Bachelor's degree in a related field

Tools

MS Office

Facility management software

Job description

Washington, District of Columbia, United States

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage-domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London. For more information, please visit www.chaosinc.com .

Role Overview:

We're looking for an organized, resourceful and highly proactive Workplace Operations Manager to own the employee experience of our DC office.

You’ll be the hands-on leader of our DC workplace: running day-to-day office operations, the vendors and services that keep things moving, and the programs that make it a place people want to be. You’ll bring structure to a fast-moving environment, anticipate what employees and teams need, and build the systems and standards that let our DC workplace scale as we grow.

This is a role for someone who’s just as comfortable shaping the long-term strategy for our DC workplace as they are restocking the cups in the kitchen. No task is beneath you, and no problem is too big.

You’ll coordinate across internal teams and external partners to keep services reliable, spaces well run, and stakeholders aligned. In addition to daily operations, you’ll take ownership of operational initiatives that improve the workplace, such as launching new service programs, tightening vendor processes, or improving how information and documentation are managed.

This role could make sense for you if:

• You thrive in a fast-paced environment and enjoy keeping a busy workplace running smoothly
• You’re energized by both the big picture of the employee experience and the operational details that make it work
• You instinctively create systems, documentation, and processes where none exist
• You’re comfortable managing multiple vendors, priorities, and stakeholders at once
• You communicate clearly, follow through consistently, and keep people informed
• You’re curious, resourceful, and willing to dig into unfamiliar problems
• You enjoy scaling operations and improving the way work gets done

Responsibilities

• Own day-to-day operations across our DC building portfolio, serving as the primary point of contact for employees, building management, and landlords
• Manage workplace services end to end, including snack and beverage programs, office supplies, lunch services, mail and deliveries, and other on-site amenities
• Source, onboard, and manage workplace vendors, including contracts, pricing, service levels, invoicing, and performance reviews
• Plan and run events and experiences in DC, from team gatherings and all-hands to leadership visits and seasonal programming
• Manage the DC workplace budget, tracking spend, forecasting needs, and finding savings without sacrificing quality
• Partner with Facilities on maintenance, repairs, space moves, and building issues, ensuring requests are resolved quickly
• Support office expansions, renovations, and relocations in DC, owning defined portions from planning through occupancy
• Coordinate closely with IT, Security, Finance, People, Legal, and business leaders
• Maintain accurate records for leases, floor plans, workplace standards, vendors, and operational documentation
• Develop standardized documentation, workflows, and repeatable processes for workplace operations
• Gather employee feedback and use it to improve services, spaces, and programs
• Help create scalable workplace practices that can support a growing, global organization
• 5-7 years of experience in workplace, office management, facilities, operations, or a related field
• Experience managing vendors and service contracts, and owning a budget
• Exceptional organizational skills and attention to detail
• Strong project management instincts with the ability to juggle multiple priorities simultaneously
• A hands-on, no-task-too-small attitude, with the strategic judgment to know which problems deserve a system and which just need doing
• Ability to work independently, identify what needs to be done, and move work forward without extensive direction
• A service-oriented, hospitality mindset and a genuine interest in the employee experience
• Comfortable building structure in ambiguous, fast-paced environments
• Excellent written and verbal communication skills across technical and non-technical teams
• Comfort learning and administering new operational tools and systems
• Curious, resourceful, and proactive; you enjoy figuring things out and improving the way things are done

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch while you're working onsite, fully-stocked kitchen, unlimited PTO, casual dress code
• Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 500+employees and counting across 5 global offices

Salary Range: $100,000 - $130,000

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.

EXPORT CONTROLS - This position may require access to information and technology that is subject to U.S. export controls. Your responses to the questions below will be used solely to determine your eligibility under U.S. law to receive information and materials subject to U.S. export controls.

Please note this position does not necessarily require eligibility to obtain and maintain a U.S. security clearance.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CHAOS Industries's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.