Field Operations Specialist

Chaos Industries; Los Angeles (CA); On-site; USD 99,187,000 - 166,690,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Free daily lunch

No meeting Fridays

Unlimited PTO

Job summary

CHAOS Industries, headquartered in Los Angeles, is seeking a Field Operations Specialist to support deployments, fielding, and on-site troubleshooting of our CDN-powered systems. You will work directly with military, government, and commercial customers to ensure mission success and flawless execution in dynamic environments.

The role requires strong initiative, hands-on hardware experience, and willingness to travel CONUS/OCONUS up to 50%.

Qualifications

• 3+ years of experience supporting military, government, or enterprise technology systems.
• Strong troubleshooting across hardware, software, and networking.
• Ability to work onsite in Hawthorne, CA with regular CONUS/OCONUS travel (50%).
• Security clearance or ability to obtain one.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and Slack/Teams/Zoom.

Responsibilities

• System Deployment & Fielding: deploy, configure, and field CHAOS systems in the field.
• Coordinate with logistics, engineering, and program teams to ensure timely deployments.
• Lead basic troubleshooting and escalate complex issues to engineering with reproduction steps.
• Maintain intimate product knowledge and hands-on hardware support in customer environments.

Skills

Field deployment

Troubleshooting

Hardware

Networking

Education

Bachelor's degree preferred

Job description

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com .

Role Overview:

The Field Operations Specialist serves as the frontline technical representative supporting internal R&D, deployed systems and customer operations. This role is responsible for fielding and troubleshooting CHAOS Industries' software and hardware capabilities in operational environments . This role requires strong initiative: build trust, learn, drive, and deliver outcomes and flawless execution.

A Field Operations Specialist works directly with front-line military, government, and commercial customers to ensure mission success.Successful candidates thrive in ambiguous environments,possessstrong technical aptitude, and are comfortable operating independently in the field. The ideal candidate demonstrates exceptional planning and coordination skills, an aptitude for flawless execution and an eagerness to apply them to the tactical deployment of CHAOS Industries systems. This role sits within the Operations & Training group on the Mission team .

Responsibilities:

• System Deployment & Fielding
  • You’re excited to be where the customer needs us.
  • You are detail-oriented to ensure everything for a given deployment is a t maximum readiness and gets where it needs to be , on time .
  • You will c oordinat e , plan, and setup for internal R&D testing, customer demonstrations , exercises and deliveries .
  • Support installation, configuration, integration, and fielding of company systems.
  • Cross-functionally coordinatewithlogistics, engineering, and program teams to ensure successful deployments.
  • Success in this role meansyou’rethecustomer’smost trustedtacticalpartner.
• Know our products – know the mission
  • This role requires you to have intimate product knowledge andwillingness to be hands-onwithhardware in the field with customers. Successrequiresa thorough understanding of our technology, capabilities, and resources squared with the mission and user requirements.
  • You will lead basic system troubleshooting withconfidence and support CHAOS engineering teams in the diagnosis and resol ution of hardware, software, networking, and system integration issues.
  • Escalate complex technical issues to engineering teams while providing detailed reproduction steps and operational context.
  • W ork full-time onsiteat our Headquarters in Hawthorne, CA.
  • Regular CONUS/OCONUS travel required for product testing, customer demonstrations and customer delivery (50%).
• 3+ years of experience supporting military, government, or enterprise technology systems.
• A solution-oriented mentality ; you know to go to obtain missing information, use creativity to problem solve, and relish the opportunity to take on a difficult problem. Strong troubleshooting skills across hardware, software, and networking environments.
• Experience with tactical communications, networking, sensors, UAS, C2 systems, or AI-enabled platforms.
• You enjoy getting your hands dirty, literally: CHAOS is an engineering-first company with a hardware component.
• Abilitytoseamlesslyorganizeand navigateoverseas engagements,operatingin remote areas and able to plan for and mitigate riskto reputation,missionand personnel. We intend to go with our customers to where they need us most to deliver.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and communication software like Slack, Teams and Zoom.
• Active U.S. security clearance or ability to obtain one.

Preferred Requirements:

• Bachelor's degree desired (but not required) in Engineering, Computer Science, Information Systems, Military Science, or related field.
• Previous FSR, FAE, Systems Engineer, Solutions Engineer, or Technical Operations Engineer experience with a hardware component.
• Knowledge of radar, RF, sensor, weapons systems, defense technology and communications preferred.
• Military background or extensive experience working with militaries.

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch, ‘No meeting Fridays’, unlimited PTO, casual dress code
• Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 250 employees and counting across 5 global offices

Hourly Rate: $35.00 - $58.00 per hour

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.

Recruiting Agencies

CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

#LI-onsite

EXPORT CONTROLS - This position may require access to information and technology that is subject to U.S. export controls. Your responses to the questions below will be used solely to determine your eligibility under U.S. law to receive information and materials subject to U.S. export controls.

Please note this position does not necessarily require eligibility to obtain and maintain a U.S. security clearance.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CHAOS Industries’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.